Reviews
Service has always been fair and friendly.
Service has always been fair and friendly. Making an appointment was easy and they got me taken care of quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Fernando is a god amongst men on this world who can make
Fernando is a god amongst men on this world who can make anything happen at anytime.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
awesome and they stayed in touch throughout the process.
awesome and they stayed in touch throughout the process. everyone is very courteous and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
They were very helpful and quick thought my car would be
They were very helpful and quick thought my car would be there for longer but it wasn’t thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Ben Owens who handled my service call & set up subsequent
Ben Owens who handled my service call & set up subsequent repairs provided excellent advice & his communication was superb…..My repair took over 2 months to complete but he always gave me updates
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your patience and are pleased to hear about the great communication from our team during the service process at Lithia Chrysler Jeep of Reno.
Fernando was so helpful and amazing.
Fernando was so helpful and amazing. Made an impossible situation possible. Will be back soon for future maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Easy to work with.
Easy to work with. The service personnel are kind hearted and straight forward. Their efforts made my vehicle service needs seem like a trip to the grocery store except instead of walking around lost you sit comfortably and wait for everything to be set up for you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
$77 for a cabin air filter Outrageous This why people
$77 for a cabin air filter Outrageous This why people don't use the dealership for service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your service experience is important to us, and we'd appreciate the opportunity to speak with you about the cabin air filter replacement completed on your vehicle by our Service Team and the charge associated with it. Please email us your preferred contact information so we can discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
The service I was told that I would receive was not fully
The service I was told that I would receive was not fully stated. No body told me that there were time lines for what I was promised and the service center did not provide what I was told they would.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your feedback is important to us here, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the level of customer care and communication that you encountered about the service for your vehicle. Please email me with your preferred contact information. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com
Pleasantly received and the service was expedicious I
Pleasantly received and the service was expedicious I might add the waiting area was clean and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad you had a good experience with us at Lithia Chrysler Jeep of Reno.