Reviews
Making an appointment here was so easy and they try to
Making an appointment here was so easy and they try to make it on client convenient time. Thanks for doing an awesome job!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you, April! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!
Work was done fast.
Work was done fast. Had an oil change and was there about thirty minutes. No complaints
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Marty, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
They were absolutely great to do business with.
They were absolutely great to do business with. Jose is Great. Tony is also the best
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
I was easily able to make my appoint to have our oil
I was easily able to make my appoint to have our oil change done. It was in and out in no time! Always a pleasure having our Jeeps serviced with the team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
Accommodating to customer needs, informative about
Accommodating to customer needs, informative about product, friendly sales and financial advice. Gave honest information.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!
I really liked the professionalism of Robert Black and
I really liked the professionalism of Robert Black and his staff.. I appreciate the service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Robert delivered such a great experience!
Everyone is very nice and friendly.
Everyone is very nice and friendly. Answer all the questions we had as well. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Miriam, and for taking the time to leave us this wonderful feedback!
For the most part it was okay.
For the most part it was okay. Shawn was very nice and he had worked with me for quite a while trying to help me. The only thing that Really Kind of put a bad taste in my mouth was I felt rushed and I felt like the finance manager Tony he kept walking around Even when I first got there and hadn't even talked to Shawn yet he was circling and he kinda made me feel like he was a shark and I was His next meal. I really think they could have done a little bit better to help me lower my payments because I bought cars before and I know they can do it and That fact that certain questions I asked him he wouldn't look me in the eye when he answered them, it made me feel like hes not being Completely honest. I don't know I really think he could have got my payment down and he said he couldn't period! I know that's not true since I bought cars before and most seasoned salesman can and will Work with a customer that's what salesman do. I was always fortunate enough to not have to deal with the regular sales person. I always had the non commissioned internet / fleet managers and they at least acted like they cared. He really just made me feel like all he wanted to do was sell the car. But as for the car it's beautiful.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Highly reasonable service I have à lock of understanding
Highly reasonable service I have à lock of understanding of à service contract I purchased with my new vehicle, money value is not being realized
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review. If you'd like help understanding your service contract, please give us a call or leave your contact information so we can reach out and work towards a solution. We're always happy to help!
Very nice gentlemen, such a pleasant experience, happy
Very nice gentlemen, such a pleasant experience, happy with my purchase. I would return in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Myra, at Lithia Chrysler Jeep of Reno, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!