Reviews
Costly
I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stating that they forgot to tell me I needed new spark plugs at six years for my car. So I asked the representative Rey how much and he said it would be $800 more. I think it’s out rages you want $800 for six spark plugs, although I know they are more expensive to make these, but 800 means it’s all labor . I am going to pursue private Mercedes service companies since I no longer have a warranty on the car and I think I’m always over paying for the Mercedes service department. I brought to you over the years three or four Mercedes to for service and I’ve always thought your expensive. I think now is the time to change .
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
W.I.Simonson
The repair facility was very clean and the rep was very friendly and knowledgeable. They repaired my car very fast and even gave it a washing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jim Stanley, thank you for taking the time to leave a review for us at W.I. Simonson Mercedes Benz. We're happy we could meet your expectations!
Buying My First Mercedes Benz - 2018
Buying my first Mercedes Benz for you was fun. Sale's person " Souaharada " was honest and professional, and the manager " James", was helpful and friendly. You have gained me as a customer for life, and I would recommend you to others. Thank You and HAPPY NEW YEAR
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi A Mike Ibrahim, thank you for taking the time to leave a review for us at W.I. Simonson Mercedes Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
review of Simonson MB by James Gaines
My contact at Simonson, Steve Leeisatanukul, is so knowledgeable and helpful that the experience at the company is the best I have ever had at a car dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James Gaines, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes Benz!
Mr Enko Girma
My experience from past service and current lease of a new car has been very satisfying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Enko Girma, thank you for taking the time to leave a review for us at W.I. Simonson Mercedes Benz. We're happy we could meet your expectations! Come by and see us anytime. Have a wonderful day!
Mr Enko Girma
My experience with this dealership was very satisfying in sales or service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Enko Girma, we're glad you had such a wonderful experience with us!
Mr Enko Girma
My experience from sales to getting service has been very satisfying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Enko Girma, we are very happy we could provide you with a positive experience! Stop by and see us anytime. Have a fantastic day!
WI simonson review
Best dealership in California.... professional , courteous , integrity
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Valued Customer, thanks for your praise and kind comments about our team. We are so glad you had a positive experience. Come back and see us anytime. Have a wonderful day!
Afrasiabi
Rey Silva does a great job with service and customer satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark Afrasiabi, we are very happy we could provide you with a positive experience! Come by and see us anytime. Have a great day!
Excellent
Efficient and met expectations. Service advisor was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jacques Beugelmans, thank you for taking the time to leave a review for us at W.I. Simonson Mercedes Benz. We're happy we could meet your expectations! Come back and see us anytime. Have a great day.