Diablo Subaru of Walnut Creek

We arrived via tow truck late in the day on a Saturday. Fortunately there was a very nice and very professional service person there who checked us in and gave us a loaner. Service was great, and I picked up the car after the weekend. Diablo Subaru was great. But on the negative side, we discovered later that the battery in the car, which was a little over two years old, was too small. Diablo replaced it with a larger battery. This is a Subaru problem that should have been corrected with a recall.

Mason explained what work would be done and after service described all results. The work was completed within his time estimate.

Great experience! This dealership goes out of their way to give world class customer service! They provided Uber service to take me back to my home and then sent another uber to bring me back to pick up my car! My auto service was completed in a timely fashion!

Everyone is polite and friendly. I especially loved working with Mason in the service department. He went far and above to do an excellent job. I would like to work with him every time I come in. Thank you, Carol mccarl

Mason was extremely attentive and helpful, I make sure to book with him every time I come in! He’s hands down the best

The service was excellent and my service agent Cheyanne was so kind. Greeted me with a smile and closed out my business in the same manner. 5 stars.

Mason has been our service advisor since we purchased our Outback in September 2020, and he's been nothing short of terrific, always taking great care of us and making sure of the same for our car. Mason exemplifies what a great employee should be, representing Subaru and the dealership, and sharing the love with customers like us. Thanks, Mason!

It was easy to schedule a service appointment online. Reminder messages about the appointment were helpful, and so was the Lyft transportation provided. Updates about the car's status were sent frequently, even with pictures of proposed repairs and a link for approval. When a repair took longer than expected because parts were not readily available, a loaner car was provided. The major maintenance checkpoint was quite expensive but they also found a nail in my tire and some brake issues, so I am grateful to have a safe and reliable vehicle now. A special shout out to Shyanne who was really great to work with. When my phone sent her an accidental text a few days after my service appointment saying "call me ASAP", she even called to make sure I was ok! Thank you.

Great customer service! Smooth process with making an appointment and efficient and professional staff! Very happy with the advisor who makes the experience a positive one!

They are always professional, give good advice and the waiting area is nice. Thank you