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Diablo Subaru of Walnut Creek

(1,455 reviews)
Visit Diablo Subaru of Walnut Creek
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,455 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Diablo Subaru of Walnut Creek from DealerRater.

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Easy to work with, kind and honest sales people.

Easy to work with, kind and honest sales people. Drove 80miles to the dealership cause they had the car I wanted

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Diablo Subaru of Walnut Creek made your experience easy and worthwhile, even with the long drive! Thank you for choosing us, and enjoy your new car!

This location has a great selection.

This location has a great selection. When they did not have the Cole I wanted they got in 24 hrs. They were very customer focused and answered our questions This is the second car that we have gotten from them. Perry Adona helped us this time and he was great.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Keith, we're delighted to hear that Perry and the team at Diablo Subaru of Walnut Creek provided such a customer-focused experience for you. Thank you for choosing us again, and enjoy your new car!

A first rate experience!

A first rate experience! Our sales advisor, Terry Rowan, was patient and generous with his time. He answered every question and took care of every detail. We would strongly recommend Diablo Subaru to our friends and neighbors, to anyone interested in excellent purchaser support in a first-class environment with an excellent product.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Dan, thank you for the glowing review! We're delighted to hear that Terry provided such a thorough and supportive experience at Diablo Subaru of Walnut Creek. We appreciate your recommendation and look forward to serving you again in the future!

Personal Subaru is profecional too much experience good

Personal Subaru is profecional too much experience good services advisor good attitude responsible respect a mason services adviser thank

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Diablo Subaru of Walnut Creek! We're glad to hear that our team provided professional and respectful service. We appreciate your support!

All staff are friendly, thorough, excellent, answered all

All staff are friendly, thorough, excellent, answered all questions and provided professionalism thru the whole process.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Diablo Subaru of Walnut Creek provided a friendly and professional experience. Thank you for your kind words, and we're here if you have any more questions in the future!

Good service and very patient concerning the purchase of

Good service and very patient concerning the purchase of my car. Explained the way to operate my car and provided service to keep my car updated with added warranty. I am very satisfied with the purchase of my Subaru Crosstrek.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that you had a positive experience with our team at Diablo Subaru of Walnut Creek! It's great to know you're satisfied with your new Subaru Crosstrek and the service provided. Enjoy every mile ahead!

I recently had a frustrating experience with Diablo

I recently had a frustrating experience with Diablo Subaru of Walnut Creek that I feel compelled to share. After browsing their website, I received an overwhelming number of calls and texts regarding a car I never inquired about. It started with a single call, which I thought was standard follow-up. However, it quickly escalated to multiple calls every hour, along with incessant text messages. I understand that dealerships want to make sales, but this level of persistence is not only annoying but also invasive. Despite my attempts to communicate that I was not interested in the vehicle or their services, the calls continued. It felt as though my preferences were completely disregarded. A dealership should respect potential customers’ boundaries, and this experience left me feeling frustrated and overwhelmed.

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

I'm sorry to hear about your experience with the overwhelming calls and texts. We strive for respectful communication, so it's concerning that this wasn't reflected in your interactions. Please reach out if you'd like us to address this further or have any other concerns. Thank you. John Riley - Sales Desk Manager - johnriley@lithia.com

I cannot say enough good things about this Dealership and

I cannot say enough good things about this Dealership and their Service Agents. Sean took care of my car needs. All the staff including the people in customer service desk was very professional. Thank you Diablo Subaru.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're delighted to hear that Sean and our team at Diablo Subaru of Walnut Creek provided such professional service. We appreciate your support and look forward to assisting with any future needs!

Had a great experience, great sales staff, went out of

Had a great experience, great sales staff, went out of their way when I came back with questions about starlink.

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  • Overall experience 5.0
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Dealer response

Thank you for sharing your positive experience with us! We're glad our sales staff at Diablo Subaru of Walnut Creek could assist you with your Starlink questions. Safe travels and enjoy the ride!

Best in communication with the customer and value of the

Best in communication with the customer and value of the vehicle we bought. Sales staff and Finance Manager.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jose, we're delighted to hear you had a great experience with our team at Diablo Subaru of Walnut Creek. Thanks for the fantastic feedback!