Diablo Subaru of Walnut Creek

If you want to get talked down on by the financing department and get your calls ignored and sent to voice mail for weeks on end with no response this is the dealership to go to. 2 stars instead of 1 because the only people at this dealership who aren’t greedy spineless lizards are the people at the parts and service who genuinely treat customers with respect.

Fast and efficient with good communications and accurate description of what would happen.... time taken was what was predicted

We purchased our Subaru Outback back in 2017. Since that time, we have had no problems with our vehicle. The service folks have always been very helpful, explained the service needed and took good care of our car.

There was one little issue but overall I was very satisfied A big thank you for those people involved in my purchase.

Very helpful. Very friendly and easy to work way. I recommend this dealership to anyone wanting to purchase a new vehicle.

BUYER BEWARE The most dishonest car dealership I have ever encountered. TL,DR: Don’t come here expecting to pay advertised prices. I came here ready to buy a used minivan in cash for the sticker price. I didn’t want any of their extras, just the car. They refused to sell me the vehicle without any of the extras, particularly their security system. They said because they were “losing money” on the vehicle that they had to sell it with the $1400 security system. I’m a busy mom with a toddler and in the midst of dealing with health issues with my elderly father. This minivan would’ve helped me transport him easier to and from doctor’s appointments, instead they wasted my time away from my family dealing with their nonsense.

Ashur was great help via email. Unfortunately, he was busy with another customer when I got there. He had Ladd ready and waiting though with the Solterra. Great service, very informed, no high pressure sales.

I went in with a 2013 Scion FRS and went home with a blue Crosstrek Wilderness. It took like 3 hours for the hole deal but love it.

I took my car in for routine maintenance and to be fully detailed. It was supposed to take all day, so I rented one of their cars for $50. It was BRAND NEW!! They kept me informed every step of the way. I asked for the alignment to be checked and it did require an alignment, adding additional work time. Again, they called first to get authorization and to advise my car would not be ready that day. Bottom line, everything was done to perfection and my car looks like new inside and out.

They communicate. clearly and efficiently. Everyone is very helpfuil. Prompt service and very complete service.