Reviews
Safety Recall
The service representative, Rich, noticed that I was sitting in the waiting room and saw to it that the repair on my car was completed as soon as possible.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good experience
Efficiency. Candid estimate from Katie about length of time service and washing would take, and good advice to take loaner. Senior discount.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim Coleman Toyota is a great place to buy a car!
I brought my car in for it's 10K mile check up. I did not have to wait to be checked in, and the service was perforemed within the time given to me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very good service
Service needs were explained in plain English, as well as costs associated with same. Service Adviser assisted in prioritizing work to be done.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Smooth maintenance experience
Servcie performed exactly as requested. Easy drop-off. Also had an excellent experience with "loaner" car rental from Enterprise -- very courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Departure from normally good service
During a recent service appt., the technician forgot to reset team the power window controls after swapping out the battery. Team leader Rich Sukram immediately dealt with the problem the following day, much to my satisfaction.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Really great service
Katie of the Green Team is such an excellent service representative. She is Service on Two Legs. I hope you're paying her a lot. She is one of your best assets!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, spacious waiting area
I like Tim James professional attitude, courtesy, and friendliness. I like the prompt service. I like the spacious waiting area and the quiet space.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Overall service
I liked the respectful manner of the salespersons and how thorough they were in their work. There were no loose ends. I looked forward to coming back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
60K mileage checkup plus additional service.
The leader of the Grey Team took the time to explain to me what extra service needed to be done and why. He also saved me a little bit on the cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase