Reviews
20 K Service
Tim was very helpful and had a positive attitude, and made a recommendation that avoided incurring a questionable expense. Also, the service performed was complete and done expeditiously.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly, exceptionally prompt service....
The service manager I dealt with (Gold Team) was exceptionally friendly and informative, and my car was serviced 20 minutes earlier than was promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Domingo Garcia was extremely responsive to an unexpected need to replace an alternator in our RAV4. While I am usually his customer, my son drives this car, and Domingo showed him the same professionalism and courtesy that I have come to count on him for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, invoice needed translation
Easy to set up appointment, little waiting, the shuttle. Most of all, the work done on the car was thorough.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good experience, way too long to negotiate
A salesman greeted us at the door, we were well taken care of by the staff while we were there, we feel we got a good price. However, the process took way too long and was drawn out by a needless back and forth negotiation.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service; excellent facilities
Tim James is my service advisor. He is helpful and courteous. He answers all my questions in a way that I can understand. I really like having him for my service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our new Avalon
Ben (gold team) took the vehicle early, had the 10K service performed, cleaned the car and out the door in less than 2 hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Car Check-up
The service representative who helped me was very nice, personable, they were prompt and called me once the service was done.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
complementary vacuum/wash, but misplaced paperwork
Another service team person kindly processed my check-in since Katie (Green Team) had stepped away. Received my car vacuumed and washed, which I didn't expect (has happened a few times before).
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Skilled efficiency.
The skilled efficiency with which my car was handled. I was welcomed, my car tagged, and the leader of the Red Team, Domingo Garcia, saw me immediately with my papers ready. All this was accomplished in a pleasant, friendly, professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase