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Jim Coleman Toyota

(1,311 reviews)
Visit Jim Coleman Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–9:00pm 7:00am–5:00pm
Wednesday 9:00am–9:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:30pm–4:00pm
Sunday 12:00pm–6:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (301) 841-6302 (301) 841-6302
Used (301) 760-4293 (301) 760-4293
Service (301) 965-6695 (301) 965-6695

Reviews

(1,311 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Coleman Toyota from DealerRater.

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Great service --- I think.

I gave my car for its 10,000 mile service and got it back early. Every one was very pleasant and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car service/maintenance

Jim Coleman has been taking care of my 1995 Corolla ever since in bought it in the all of 1995 and I have always been very pleased. I have always had the feeling that you don't recommend service that is not needed. This means that I am confident I am driving a safe and reliable car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Customer Service

Every person that I have interacted with at the dealership is extremely friendly and helpful - everyone from the salesmen to the service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service . Clean Facility . Very Good people

Mike Dempsey is the best service advisor.i I have already brought my friend to Jim Coleman and I made him bought a Rav 4 . Mike Dempsey is a great and excellent asset to Jim Coleman I recommend several persons already .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buyer of PreCertified Toyota Highlander Se

The people I worked with had great people personalities. I played into what I call "the dog and pony show" (the salesman sat with me, moved away a minute and the manager arrived, then the little girl who wanted to help me protect my car with lots of extras. It was a fun experience-and working with Larry, Benventu, the manager (whose name I don't know) and the person who taught me blue tooth, navigation tools, was excellent (from Ghana). The quality and what I believe was transparency for me could not be surpassed. I think if I tried harder I could have gotten the price down another 1,000, but I have what I want and that is what I came to you for. In fact, truth be told, I looked at nothing else. Online prices help to guide the customer and so the game is not so strong anymore. Don't get me wrong- as an anthropologist I love "the game'. Thank you all for such a fine experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

My Team member, Rich is alway very nice and polite. He also goes over the vehicle service before hand so you are aware of what is going on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, awesome people, great experience.

I really liked, sales person's attention and behavior on me, and he was well prepared for my questions to respond. He was very nice guy who helped me a lot. His name is William. I really like h

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Satisfied Coleman Customer, Third Toyota

Starting with the courteous response I received when I called to change my appointment day, all of my interactions with Coleman staff were pleasant. Katie is a doll.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Toyota Corolla Regular Maintenance

Easy to get an appointment on-line. Quick, courteous response from Green Team representative, shuttle service to pick up my car when service was completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic People

The people. All of the employees are a pleasure to deal with. The sevice advisor (Ben Thurston) is fantastic to work with. The technicians and the shuttle drivers are always eager to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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