Jim Coleman Toyota

Our salesman, Jose, was the best person we’ve ever worked with when it comes to buying a car. He was so informative and helpful during the entire process.

This is our third car in as many years. Yet our first experience with Jim Coleman Toyota. Jose provided excellent service! Our experience started when he greeted us at the door with a smile. He answered our questions thoroughly and brought up a couple of points that we had not considered. The Alexander Esterov (Business Office) also did a great job. He reviewed the options in detail and even created a chart to facilitate comparisons. The manager was also friendly and checked on us several times. Jim Coleman has earned customers for life.

I highly recommend Amar who was a great experience when I purchased my 2021 Corolla LE. He quickly had me test two cars, was very informative and gave me a good price which included some body work, and amazing treatment of cigarette smoke. Amar stayed in touch during the work and made sure I had a loaner car. Amar took me and my needs very seriously and was a great help and source of confidence as I purchased my new car.

I had a good experience with the sales team at Jim Coleman Toyota. They accepted my True Car price and even came down couple hundred more. Everything was explained and they spent a lot of time with me making sure I understood all the terms of the lease deal. Most of the dealers in Baltimore would not even offer a price below the MSRP but the folks in Bethesda made it worth the trip. Erick and William helped me with getting some accessories installed as part of the sale. Benjamin was very patient with me in helping me understand the leasing terms and rates. You have to do some work to get a good deal, but I was happy with my sales experience.

Before we decided to buy this Rav4 hybrids BECAUSE of the kinds, honest sale/manager/business manager. Saleman Mr. Paulo Brahja Luis Mejia, he explained and go through every single detail and go extra steps for the price comparison between the other Toyota dealers that we went. He helps us talk with the sale manager Mr. Adam Carter, very nice man, Adam willing to stay late to help my son get the 500 dollars student rebate. Because the system errors and Saturday dealer closed at 8 pm but they won’t mind staying late to help my son. For processing the financial, Mr. Bienvenu Bahai, the business manager goes through every single details even it's already very late, he got us the best loan rate and explained clearly. Before I come to this dealer, I always think the cars dealer here is expensive because it's Bethesda location, BUT it's not true, the price, the services, the pp here are so kind and honest. I would recommend everyone to go with this dealer.

The guy that scheduled my appointment, Tony, really went above and beyond. The guy was awesome. While scheduling my service request he also set up a follow-up task for himself to help me out.

"YOU'RE KILLING ME!" These are the words I had to say over the phone with the salesperson to stop the sales pressure! On a Tuesday, around noon, I called to see if a particular advertised vehicle was available -- it was. I said I'll take it and promptly gave them my credit card for a $500 non-refundable deposit. Then incredible pressure from the salesperson began for me to come in to complete the transaction the very next day. I tried working on my schedule to do this but conveyed to the salesperson that it would be very difficult to be there the next day, Wednesday (also I was approximately 150 miles away from the dealership)...but said I could make it on Thursday. This was not acceptable as the salesperson continued (from phone calls and texts) the pressure, pressure, and more pressure for me to get there the next day, Wednesday. Once I had enough of the pressure campaign, I called him and said, "YOU'RE KILLING ME with all this pressure. I don't understand all the pressure! Stop with the pressure!" He gave reasons -- high demand car, we need to get it off the lot, etc. This made no sense. He also insisted that I would need to complete a credit application despite my telling him I was not financing the vehicle and I'll make full payment by whatever means he wished to receive the payment. He said the credit application is still required -- dealership requires it, and then when on to mention "since 9/11..." I said requiring a credit application makes no sense in this particular transaction. Painfully, we agreed I would bring my checkbook with me on Friday (his day off was Thursday) and finish sorting through the details at the dealership (such as extended warranties and other services, etc.). Once I got there, he was nice but the credit application came up again. I refused to complete the credit application. He brought the "finance guy" over who initially said that I wouldn't be able to take the car home that day because my payment in any form would take days to process. I said that is fine, I can come back another time to pick it up. He then changed to say, indeed, I could run over to the nearby bank and obtain a cashier's check (I had initially offered to bring a certified check) and that I wouldn't have to complete the credit application and I could take the car home this same day. Additionally, as I was completing the remaining paperwork, I saw that the dealership has a military/veteran's discount to be applied to their $500 processing fee. I am a veteran (as also confirmed on my driver's license). I was told I did not qualify because I wasn't currently active duty nor had I left the military within the last two years -- so just adding to some disappointment on top of the aggravation. In between the points of aggravation and once "total nonsense" was muscled through, the three people I interfaced with were nice to me. In my view, the points of aggravation were totally unnecessary. If the car had existed elsewhere, I would not have purchased the vehicle from this dealer.

Excellent experience at Jim Coleman Toyota/Cadillac. Brendan Coleman, Ben Lare, Ben Hernandez, and Michael Jaffee were all a pleasure to meet and deal with. They worked with me to make sure that I could secure a vehicle with proper financing and at a very quick pace. The overall experience dealing with them was excellent!

Great car buying experience. No pressure, all pricing was very transparent and up front. Luis Cortes was great to work with.

We came to Jim Coleman to shop for a new vehicle as our lease was coming to an end and we were highly interested in changing from a Ford to a new Toyota Prius. We had previously emailed with Peyman, who was very kind and forthcoming with the limited availability, however we came in to see what the dealer had since we have several months until the lease matures. Upon entering, we were met by Sachin, who based on his assessment of my wife and I being a younger couple, determined that we did not understand the financials of our current lease and attempted to lecture and educate us on a lease of which he had no financial knowledge of. While I appreciate information being provided, the condescending nature of Mr. Sachin was extremely rude and he attempted to write off how we determined our current car value without even attempting to appraise our trade-in. He then discussed with another sales representative, whom he told he was uncomfortable speaking to with us and handed us off to another representative for price shopping. Because of this interaction I will no longer consider purchasing a Toyota or doing business with any Jim Coleman dealership unless upper management can educate their sales team on how to properly approach and discuss finances with potential new clientele.