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Fitzgerald Toyota Gaithersburg

(1,803 reviews)
Visit Fitzgerald Toyota Gaithersburg
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–7:30pm 7:30am–4:00pm
Sunday 11:00am–6:00pm 8:00am–12:00pm
2025 state dealer award
View 5 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (301) 825-9049 (301) 825-9049
Used (301) 637-7258 (301) 637-7258
Service (301) 637-6211 (301) 637-6211

Reviews

(1,803 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Toyota Gaithersburg from DealerRater.

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Better Than I Expected

I am very satisfied with my experience at Fitzgerald Hyundai in Germantown, Maryland. The staffs were very helpful, friendly, courteous, knowledgeable, and experienced. I like the cars, warranty, and lifetime protection program. I have found friends whom I can rely during the life of my new car, and hopefully, beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

So glad to hear of your exceptional experience with us! Please reach out to us at 301-670-4800 if you have any questions at all!

Good Experience

Very good experience at Fitzgerald Hyundai. We were in and out in a reasonable time and the salesman was willing to match another advertised price for the new car and to match the car-max trade-in price for the old car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Glad to hear you were so happy with your experience with us! Thanks for choosing Fitzgerald Auto Malls!

Best Buying Experience Ever!

My car buying experience at this dealership was beyond phenomenal! From the moment I was greeted, to my dedicated salesperson to financing and delivery of the car could not have gone smoother. The transaction altogether took approximately 4 hours and everyone made me feel like family during the process. Never did I feel rushed or pressured. i will absolutely default to this dealership for all of my car needs as long as this standard of excellence continues!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you enjoy "The Fitzway" of doing business. We will pass this on to Robert and Mark. Thanks for taking the time to leave us this review!

Fitzgerald Is Honest and Trustworthy

This is our fourth vehicle purchased at Fitzgerald and we have consistently had decent service and pleasant experiences there. I would recommend them to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for returning to us a fourth time to purchase again with us! That is so wonderful to hear! Enjoy your new vehicle!

My Hyundai experience

I never leave a car dealership thinking that I've gotten a great deal, but I believe that I got a fair deal at Fitzgerald. My salesman Drew was terrific, helpful but not pushy, and saw to it that all of my questions were answered. Kenny and Robert at the front desk were patient and helpful, as was Mark in finance. My wife bought a Santa Fe from Drew and Fitzgerald a few years back, and has been very pleased, which was a major reason why we went there for my car. Now that the purchase has been made, the quality of the service department and the durability of the car will determine if we come back for a future purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Happy to hear that you feel you got a great deal with us! Enjoy your new ride!

great experience

We loved our sales person Tom. He was great. The time we spent at the dealership flew by so fast, we didn't want to leave. He knew exactly what we wanted and provided it for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Glad Tom was able to help you find the vehicle you were looking for. Enjoy your new ride!

John Dutton is awesome

I have now purchased two vehicles from John Dutton. He is great. No pressure. Answers questions without any xxxxxxxx. Glad I found him at the dealership three years later. He is a pleasure to work with and he should get a raise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for returning to Fitzgerald's again for another car purchase! We appreciate your business very much. Enjoy your new ride and we will let John know you left him this great review!

My experience

Fast and easy car buying process thanks to Mr.cox. Mr.cox explained everything to me so that I understood what I was signing. He also took his time to show me all the specs on the vechile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review, Scott. We are happy you are enjoying your new ride!

Charlene's review

The finance specialist named Renda was also so professional, friendly and explained all the numbers to me so I could make wise choices. Tony O'brien was excellent in selling me my first Hyundai. I love my new car too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Excellent to hear! Thanks for choosing Fitzgerald's. Please reach out if you have any more questions at all to Tony or anyone on our team. Enjoy the new Hyundai!

My experience

I was welcomed and well assisted during all the process. The associate who handled my needs was very helpful and friendly. I experienced something new and not bad at all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks for the positive review!