Fitzgerald Toyota Gaithersburg

I came here because of their selection of used cars that I browsed online as well as a previous positive experience last year. When I arrived, I was quickly greeted by Andres. He listened to my parameters and showed me a car right away (the one I wound up buying). We also checked out others online at his desk. I felt respected and understood by Andres during our entire interaction. He’s very knowledgeable, genuine, and friendly too. The buying process (cash sale) was very easy and efficient. Everyone was very friendly! We all even shared photos of our human and dog kids. I’ve been to other dealerships where the employees came off phony and frankly slimy. Not so here!! Great experience!

For many of us, purchasing a new vehicle can be a little stressful..but not with Chris! I have purchased many cars, and without question, the experience with Chris was fantastic. He sincerely listened to what I was looking for and clearly explained the vehicles that matched my requirements. It was very easy and also very low pressure which was appreciated. The vehicle that I chose needed to have some service work performed before I could take delivery. Chris was diligent in updating me with the vehicle status and then scheduled an appointment with the finance department to limit my waiting time - that was very much appreciated. We all know that Toyota makes great vehicles, but finding a sales representative that makes the buying process smooth & easy is just an added bonus. Thank you Chris for being a professional!

Highly Recommend Tim! Tim is honest, professional, and truly cares about his customers. He pays attention to every detail and stands behind what he sells. A rare kind of salesperson who makes the whole process smooth and stress-free. Ask for Tim—you won’t regret it!

Good service but Too many options too sort thru. Finance guy was not up to date on the discounts I had been offered

Chris Ogene, Kevin Flynn and Gil Briggs are all exception employees at Fitzgerald Toyota. Our Highlander Hybrid purchase experience was seamless from start to finish. Chris was extremely knowledgeable about the product and patient in explaining things. The Service Department is fantastic as well!

Andres was absolutely wonderful. Knowledgeable and patient as he helped us navigate buying a new car. I was truly pleased with his service!

My sales rep, Andres, was very knowledgeable of both new and pre-owned truck offerings at Fitzgerald Toyota. He patiently answered my questions on multiple vehicles, involving appropriate members of the team as necessary. His professional manner resulted in an overall positive experience, culminating in my buying the best Toyota Tacoma meeting my budget and lifestyle. Thank you.

Andres was very helpful, knowledgeable and very patient when assisting me to find the right car that fit my needs/budget. He made the experience enjoyable which has not always been the case in the past. He didn't pressure me and just left it up to me on what I wanted to do. Toyota needs helpful reps like him that don't pressure the customers. He's a credit to your staff.

Olga made our car buying experience a pleasure: no pressure, very calm and knowledgeable. And best of all she was so patient and explained every button and function on his new Prius Plug-In Hybrid.

Chris is such a knowledgeable and capable salesperson. His approach is low pressure and his focus is making sure you get the car that fits your needs and your budget. He answers questions thoroughly and thoughtfully, taking time to explain the features of the car and benefits lost on lay people with minimal “ under the hood” understanding. He sat us down and made of a list of our “ must haves” ( safety, gas mileage, reliability , and our solid budget etc… ) and showed us various cars via the computer meeting and exceeding and wants. Without any rush, we thoroughly and methodically looked at the inventory of cars and whittled down the list. We took a few out to test drive and talked about how each of our favorites might best fit our needs. No pressure- no rush just Chris making sure we understood the subtle differences and helping us look into the warranties. Chris has sold us our last two cars and we will be back when we need another. Finally car salesman that wants what their customer wants… the right car for them within a budget they set. I cannot recommend Chris Ogene highly enough!