Reviews
This is the way buying a new vehicle should be!!
After researching the many makes and models of SUV's on the market, the Mitsubishi Outlander was the most appealing, the gas mileage and the standard 3rd row seat were the biggest sellers for us. After looking at the Outlander's on the Autoplex lot, I went on the website and requested a quote. I spoke to Rick Massey about what was on the lot and what I was budgeted to spend. The exterior and interior colors were non-negotiable, Rick saw the the Lewisville Autoplex had what we were looking for and had it delivered to Hurst the next day. I had collected quotes on similar Outlander's from other Dealerships, Rick made sure that he had the very best price. They even got me a lower interest rate than originally quoted. Signing the papers and driving off was less than an hour!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Car Purchase
I would like to thank everyone at Hurst Mitsubishi Autoplex for my recent outstanding buying experience. I arrived at Mitsubishi Hurst Autoplex last week with many questions and no clear direction when I met John Cury. John was very helpful throughout my whole car buying experience. He was very informative and new great information about the 2014 Lancer (this man really knows his Mitsubishis!), I later ended up purchasing. John was able to answer every question I had and was able to address all concerns that had arisen. He walked me through the whole buying process step by step and after I purchased the car John ensured the car was freshly cleaned and fueled with gas for my departure. The whole staff at Hurst Mitsubishi Autoplex was very friendly and helpful along my journey from the salesman, to finance, and all the way out to the auto shop where they made my new car and dreams shine!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
THE WAY A CAR SHOULD BE SOLD! LOOKED AROUND FOR BEST...
THE WAY A CAR SHOULD BE SOLD! LOOKED AROUND FOR BEST DEAL AND FOUND IT HERE. I LIVE 3 HOURS AWAY SO EVERYTHING WAS ALREADY ARRANGED FOR ME AT ARRIVAL. BEST EXPERIENCE EVER IN BUYING A CAR!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just bought a 2014 Mitsubishi Outlander
I just bought a 2014 Mitsubishi Outlander ES and had an excellent buying experience with Hurst Mitsubishi. I just moved to the US and needed a car immediately. On a previous vacation I had test drove the vehicle and I needed to arrange everything via the internet. John Daly gave me the answers I needed (the price right down to the penny) right away with no beating around the bush. Other dealers kept giving me the go around. He gave me a great deal and delivered the car to my doorstep. No fuss, no worries. There was one item that was missing (it was listed on the web page but not on the car sticker) and he (and Hurst Mitsubishi) arranged to honor it and install it at my convenience at no cost. They gave me a car to drive while they installed it (a matter of hours) and then drove my car to where I was. I never knew buying a car could be so easy. I love my new car! Thanks John Daly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My daughter and I stopped in with the expectation of...
My daughter and I stopped in with the expectation of "looking" at a possible new vehicle purchase. John Daly was super friendly and not in the least bit "pushy" or intimidating. I have to mention that we visited 3 other dealerships this same day. We were exhausted by 11:00 at night (when we left the last dealership) to say the least! NONE of the other dealerships were even near as awesome as Hurst Autoplex Mitsubishi. John and Rick texted and phoned a few times with dollar figures they had run and found us the absolute best deal we were offered from anywhere we looked. We purchased TWO Mitsubishi Outlanders because they are such wonderful vehicles. This is crazy because I was only in my trade in for 1 1/2 years! I traded WAY up in terms of features and was even able to cut my negative equity substantially due to the rebates that were available on the Mitsubishi. I was also very impressed with the finalization of the buying process. With every vehicle I have ever purchased, the "paper-signing" was a long, drawn out process with pretty hard sell finance employees. We were offered extended warranties and gap insurance and when we stated what we wanted the reply was "okay...sign here and here". This was the best car purchasing experience I have ever had. There never was any pressure whatsoever to purchase more than we needed or wanted and no haggling over price or payments. We explained going in what we felt we could afford and they made it happen! I HIGHLY recommend this dealership and of course, John Daly since he was our salesman but the other gentlemen in the showroom were all very friendly, stopping by and greeting us then congratulating us after our purchases. Not to mention the outstanding vehicles Mitsubishi has available. They had lots of variety on their lot and when the model and color that I wanted was not available, they never tried to get me to settle for anything else. John Daly said, okay, we don't have this one here but we will go get it. Amazing! I love these guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hurst Autoplex Mitsubishi
I would recommend Hurst Autoplex in Hurst Texas to anyone that is looking for a vehicle and don't want to be pressured on buying one. Our experience with the internet director person Breece Higgins was very professional that we will never forget. He didn't try to force anything on us and allowed us to make our own decision with no pressure. Hurst Autoplex employees are committed to there customers. We are very pleased with our 2014 Outlander Sport vehicle.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Followed Nate to Hurst Autoplex with my 2011 Outlander. ...
Followed Nate to Hurst Autoplex with my 2011 Outlander. When i go in for routine maintenance the staff are quick, the price is reasonable and I am on the road in an hour. Nate is easy to work with and has good follow through.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The sales process with this dealer was fantastic from...
The sales process with this dealer was fantastic from start to finish. I worked with John Curry during the sale and he did a great job answering all my questions and never made me feel he was pushing me towards the finish line. John, Rick and Kevin made the final sales paperwork process flow smoothly. I have never gone through a car sales process this quickly and yet I've never been happier with my choice. I would easily recommend this dealer to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic!!
As a former employee you would expect me to have mean things to say, but I can't. Both locations are full of impeccable, knowledgable people. The managers are very kind. They even tried to pay me for sending people over to the sales dept to buy new cars. I was not a salesman, I worked in service and if they would take me back I would go in a heart beat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My experience was worth the two hour drive because...
My experience was worth the two hour drive because everyone was very professional and friendly. They worked very hard to help me own my very first brand new car. I truly appreciate the relaxed and unpressured first time experience buying a brand new car. I have already highly recommended this dealership to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car