Reviews
From the initial contact Breece and the entire Hurst...
From the initial contact Breece and the entire Hurst autoplex team were very informative and helpful in trying to help me find the right fit for me. There was not pressure involved and I fell that they did everything possible to give me the best deal they could on both my trade-in and my new car lease. This was a very enjoyable and non-stressful experience. I highly recommend Breece Higgins and the entire Hurst Autoplex team to help with your new or used car needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Breece was great to work with. I felt like I got great...
Breece was great to work with. I felt like I got great service and a really good deal on my car. What was very nice, and what ended up selling the car, was that I got to keep the Mitsubishi Outlander for a little while. I was leaning towards buying a Ford Explorer, but when I drove the Mitsubishi I realized what a good fit it was for my family. Mitsubishi provides a much better warranty and a lot of technology for the money. The 2014 Outlander is an excellent car. Thanks for all the great service, Breece, and for the personable but no pressure sales technique. It makes me want to keep doing business with you! Stacy Stuewe
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
GREAT CUSTOMER SERVICE
I WENT IN UNSURE OF WHAT I WANTED AND KEVIN MEET ME IN THE PARKING LOT WITH NO PRESSURE AND ALOT OF ASSISTANCE I WOULD HIGHLY RECOMMEND THIS DEALERSHIP.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic experience and overall candid folks - great joy...
Fantastic experience and overall candid folks - great joy to work with a non-typical car dealership! These folks are A+. We have purchase 4 cars to date...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hurst Autoplex Mitsubishi
Overall I wasn't fond of the customer service. The Salesperson told me he would follow up with me the next day & he never called. When I went back the next day they weren't very helpful so I decided to purchase a new vehicle at another dealership. I guess they don't get the concept of good customer service goes a long way! Maybe next time...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
This is the second Mitsubishi I have purchased from them...
This is the second Mitsubishi I have purchased from them in the last five months. I received such excellent service the first time I decided to go back and purchase a second vehicle. The sales person was very knowledgeable and really helped me narrow down my needs to a specific vehicle that fit my budget and lifestyle. I would highly recommend Hurst Autoplex to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Experience in Car Buying
We researched and found that we wanted to look at the Mitsubishi Outlander. I called and was able to set a meeting time on a off day for the salesman, John Daly. Based on past experience I expected a lot of pressure but there was none, absolutely no pressure at all. We test drove the vehicle, a 2014 Oulander SE and decided that was the car we wanted. John and Ken worked with us, were very patient through the process and we got a good deal. I would recommend these guys to anyone who wants to have a good car buying experience. They were Awesome!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2013 Mitsubishi EVO - Hurst Auroplex...Amazing!
I reached out over their website regarding a trade and purchase for a 2013 Mitsubishi EVO. Rick contacted me in under 24hrs - I had a specific request regarding, Rick immediately assured me that they would be able to work with me. Not only did Rick mean what he said, but the entire team bent over backwards to make it happen. They wanted to look after a customer, and set forth to do so. Rick and I set a time next day to drop in, he was ready, waiting with a EVO to test drive as I arrived. Within 10 minutes of arriving I test drove the vehicle, loved it. Within 90 minutes, the deal was done and they made it happen. HUGE xxxxxxto Rick and also Kevin in finance, uber friendly, ready and willing to do what they could to have you as a customer. The experience overall was Outstanding. From start to finish, smooth and painless. If your in the Market for any Mitsubishi, give these guys a call, drop by and get yourself a new vehicle or used ( they have quite the selection ). I HIGHLY recommend this dealership / Sales team to anyone and I will be a repeat customer with this type of Sales and Service. Thanks again I cant say enough, you guys rocked it and made me one very happy customer!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2006 Chevrolet Uplander LT w/1LT
web site show this 2006 Chevrolet Uplander LT w/1LT at the hurst location go down there sales man say they dont have any suv. they only sale cars...i said its on your web site he just said no we only sale cars...
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent place to buy a new car!
This is by far the best experience we've ever had at a dealership. We purchased a used SUV and the customer service was awesome. They even let us take the car home for the weekend to try it out since I was in a hurry to get out of there for a girls night out. When we came back Monday to do all the paperwork, I thought for sure we'd be there for several hours since that is what I've normally experienced in the past, but it only took us about an hour. I would definitely buy from this place again. Rick and Jim were awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase