Reviews
UNETHICAL BUSINESS PRACTICES
You would think that during these times of COVID 19 stay at home restrictions, car dealerships would be honor vehicle purchase agreements that are made online. Not the case at Encinitas Ford. I went on to their website, found a vehicle, got approved, had a cashiers check cut for the downpayment and scheduled an appointment to close the deal and pick up the vehicle. How much easier does it get ? They did not even have to pitch it. I did all the work. Feeling as if I finally had found a car dealership I could trust, I was satisfied. Two hours later they had sold the car out from under me. Their shifty GM said he couldnt hold onto it because he would get in trouble with the DMV, and offered to buy my gas when I showed up at the dealership. What a joke! They cost me a day at work , now I have to go the bank and try and return a cashiers check that is made out to Encinitas ford. These guys are xxxx bags.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Shawn I am sorry that happened. We had another customer that also saw the vehicle online and came in and bought it before you arrived. I am sure they would have been equally upset had we not sold it to them. This situation was a wake up call for us. We needed a better process to deal with the new reality of online sales and have since implemented a system to avoid this situation in the future.
Love it!!
I live 2 hrs away from this dealer, and they made it sooo much easier for my family and I to get our 2016 GMC Acadia. Their reps were very helpful in getting us a good deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Go see Austin Webb - Great young man!
Emailed through Cars.com on a specific Ford Fusion Energi. Austin Webb responded in a few minutes and made arrangements to go see the car. Easy, no pressure, very friendly. We made a deal and I drove home in the Fusion. The dealer is very small - unlike many other dealers I have been to. They are friendly, efficient and no games. Highly recommend Encinitas Ford. I will be back there buying again in the future for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
leased a car and GREAT
Leased a new car while negotiating the price via email. They helped the process go fast, easy and never played any games. I will come back and work with them again in the future. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Never buy a new car
I am strongly recommend do not buy a new car from them because they usually saying match up other dealer's price but they have been changed their mind when you guys come over there. please don't believe them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great Deal and Staff!
The staff was great at Encinitas Ford. Worked a deal over the phone with Frank and he was very responsive. Provided numbers over the phone. Drove from LA area and the numbers never changed when I got there and they had the vehicle pulled out ready for us to see. Finance team was smooth as butter. Super friendly staff and upfront. Definitely will reach out to them in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful Customer Service!
This was hands down the best car buying experience I've ever had. Our salesperson Robbie was waiting for us in the parking lot as we pulled up. From start to finish the entire process was completely pain free. He showed us very competitive numbers and adjusted them to exactly where we wanted. No fuss, no haggle, no headaches. I am extremely happy with the the way my husband and I were treated and would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
From the start of the process with Mary Ann to finishing with Jeff and Andy the process was easy and stress free. I would buy my next vehicle from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent costumer service
Friendly staff, competitive prices and easy to negotiate with. Drove 83 miles to get there but it was worth, was in and out in less than 2 hrs. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They Satisfy...
I've purchased over a dozen Fords in the past five decades from different Dealers.This is My second time around from seventeen years . The Dealership is still the same Family Run Business . Old School Atmosphere . If I live long enough I'll buy My next Vehicle From this Dealership (:
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase