Reviews
Ruben was great!
Ruben was great! Very professional and easy to work. Never made us feel pressured or unimportant. He is the reason why we went there and got our new car.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to know our team met your expectations with professionalism and a comfortable car-shopping atmosphere at Kearny Mesa Acura. We appreciate your business and the time you've taken to share this experience with us.
Please bring back Juan.
Please bring back Juan. This dealership sucks now scheduled an appointment and not done till next day no communication no phone calls. Had to uber 3 times no loaner no shuttle. No texts. Go somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your feedback is important to us here at Kearny Mesa Acura and I would appreciate the opportunity to speak with you to address the level of communication and customer care you received from our Service Team. Please email me with your preferred contact information. Thank you, Ray Burns General Manager Kearny Mesa Acura Rburns@penskeautomotive.comWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Great Job Ruben
Ruben made shopping for a new Acura RDX a breeze, hit all the numbers and was very straightforward with all the info we needed to lease and buy out previous Acura RDX, highly recommended
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Alberto, thanks for this glowing review and recommendation! It is so fantastic to know our Sales Team was able to help you find the perfect Acura RDX for you. We always value straightforward assistance here at Kearny Mesa Acura. Come see us again soon!
Great Service!
Great service! Able to assist with what I needed and helpful suggestions. My car was ready sooner than to be expected. Awesome communication and easy pay to online!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business and the fantastic 5-star review! We're delighted to know that you found our service great, with helpful suggestions and excellent communication. It's wonderful that your car was ready ahead of schedule, and we're here to assist you with any future needs. Your satisfaction is important to us here at Kearny Mesa Acura!
Leasing a new vehicle
We went to lease a new car, salesman Ruben Guzman was really helpful, very professional, knows the cars specs really well, answered all my questions, even showed us all available cars they had and colors, the process of leasing was really fast, which was good, i really appreciated how we were treated at this dealership, well deserve the 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edgar, we are happy to learn that you had a satisfactory experience. Our Sales Team of professionals always aims to provide the best car-buying experience we can offer to our customers. Thank you so much for providing your feedback. We appreciate your business at Kearny Mesa Acura.
The service department pushed my pregnant wife into
The service department pushed my pregnant wife into getting an unnecessary $150 brake service on a 2-year old, car with $24k miles. Absolute cash-grab scam. I'll never go back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello. Your feedback is important to us here at Kearny Mesa Acura and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Ray Burns General Manager Kearny Mesa Acura Rburns@penskeautomotive.com
Great service from Joanna Zoreque
Just bought a new RDX 2023, my #4 Acura! I would love to recommend this dealership to anyone, they are the best customer service here! Thank you Joanna, Peggy and Albert!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jenni, thank you for taking the time to recognize Kearny Mesa Acura, and recommend the services of our Sales Team. We hope that you're loving your Acura RDX! If you have any auto-related needs in the future, please know that we are here and ready to help. We truly appreciate our loyal customers like you.
Another Great Service From Mike Fentress!
Had issues with the battery that was still under warranty and had to call the service rep on Sat to make the appointment. Mike called me on Mon to check up on the issue. A little care goes a long way and is much appreciated. Once we got the car into service later in the week, Mike provided great service to get the car ready for us. Ty Mike!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It brings us joy to receive your five-star rating and review. We'll be sure to let our Service Team here at Kearny Mesa Acura know about their accommodating great service.
Great Service from Mike Fentress
We purchased our 2020 Acura TL at Kearny Mesa Acura and have returned exclusively for service ever since due to the high profession of Mike Fentress in service dept. Would recommend Kerney Mesa Acura to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Rick, we are ecstatic to see you have had great experiences with our Sales and Service Teams at Kearny Mesa Acura. We appreciate your loyalty and kind words and would be honored to continue to assist you with any automotive needs. Thank you for your recommendation, take care.
We purchased our 2020 Acura TL at Kearny Mesa Acura and
We purchased our 2020 Acura TL at Kearny Mesa Acura and have returned exclusively for service ever since due to the high professionalism and fair treatment by Mike Fentress and the whole service department team. Would recommend Kearny Mesa Acura to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your five-star review and feedback. We are glad to learn that you are consistently impressed with the customer care from our whole team. Thank you so much for being one of our loyal and valued guests, and we look forward to your next visit to Kearny Mesa Acura!