Reviews
The best dealership!
Absolutely the best car buying experience I have ever had. They were actually honest! I was driving out with a 2023 RDX in just two hours!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Acura RDX, Amber! It is great to see that our Sales Team could provide you with an honest and excellent car-buying experience. We appreciate your 5-star review and your business here at Kearny Mesa Acura. If you need anything else, just let us know.
Overlooked gas cover issue even though it’s loud a
Tech could not figure out infotainment issue and gas cover makes an odd noise. I forgot to mention it but the noise is obvious when the car locks automatically and yet they did not fix it so I have to go back again.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Kearny Mesa Acura and would like the opportunity to discuss your service experience. Can you please send your contact information to me so we can further discuss this? I look forward to hearing from you. Thank you, Ray Burns General Manager Kearny Mesa Acura Rburns@penskeautomotive.com
Great car buying Experience!
We have been buying cars from Peggy for 30 years!! Always an easy smooth process- Joanna was knowledgeable about the vehicle and very helpful. Thanks to you all!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joel, thank you so much for taking the time to write us this wonderful review. We are honored to have you as one of our valued customers and learn that you have continued to have such great experiences working with our Sales Team. If you need anything else from our staff, please do not hesitate to reach out to us here at Kearny Mesa Acura.
Go see Juan & the rest of the crew
I’ve always had a great experience here. Juan in the service department is the best. He helped over 20 years ago at another dealership and I followed him even tho this place is farther. Juan makes sure that everything is set up (loaner car) and I have an accurate estimate. Never had one complaint. I enjoy his honesty the most. If I kneed to address something rite away or if I have a little time he’ll give it to me straight. Juan actually cares about how your car is handling and performing. Thanks as usual Juan, see ya next service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandon, we really appreciate your great rating and review. Our Service Team hopes you continue to choose Kearny Mesa Acura for all your automotive needs. Take care.
Experienced service advisor provides great service
Mike Fentress listened to my situation, evaluated each of my 10 items and then put the estimate in place. We were able to arrive at a course of action that served my budget and my car. While the repair work was ongoing, he lent me a nice car. Thanks Mike!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our customer's happiness is our top goal here at Kearny Mesa Acura. We are very happy to accommodate our customers from making sure we provide the best price possible to accommodating if they need alternate transportation while your vehicle is being serviced, we will do our best to make sure we satisfy our customer's needs, Roman. Thank you for the 5-STAR rating have a great day.
Easy and fast, good service
Mike is always friendly and easy to understand. He takes extra time to review services and answer any questions. Super easy to get an appointment and drop off the car. I really like that they keep records from previous service with them and use it to review what my car needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nicole, thank you so much for your five-star review about our Service Team at Kearny Mesa Acura. Please do not hesitate to reach out to our Service Team if you need further assistance.
Simply the Best
Over the last 4 years I’ve had both of my Acuras serviced here exclusively because their service is simply the best! From the management and staff to the quality of the work and parts! Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you continuing to visit us for both of your Acura's needs, Jeff. Thank you for taking the time to highlight the high level of service that our Service Team is able to consistently provide for your vehicle. Have an amazing day from everyone here at Kearny Mesa Acura.
Very helpful good work but too expensive that’s
Price was expensive but they did quality work and were very helpful and explained everything that needed done That’s all I have to say you guy’s make it hard to leave a review
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, we appreciate your five stars and feedback. We're glad to learn that you are impressed with the work that our Service team did for you. Thank you so much for being one of our valued guests, and we look forward to your next visit at Kearny Mesa Acura.
Great service!
Great service at this dealership & I can't say enough great things about Alex. He's very attentive, thorough, goes above & beyond and I always have a great, seamless experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello TK, we greatly appreciate your 5-star review and are so glad to hear about your great experience with our service department. I hope that we can help with any future vehicle needs here at Kearny Mesa Acura.
Emergency Appointment
As always, my service manager Juan Carmona ensured work was performed properly given my emergency appointment to replace a starter. Kathy Carpenter made arrangements for me to have a loaner car since it would take a few days to obtain parts and perform the service which was very much appreciated. Customer Service in the Service Department is key to having all my service and repairs done at Kearney Mesa Acura as well as the relationships developed over 21 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Pamela. Our team is proud to provide you with a great experience by being prompt in your appointment, starter replacement, and providing a loaner car. Thank you for recognizing our terrific Service Team for being professional and displaying excellent customer service. We are happy to serve you again anytime here at Kearny Mesa Acura.