Reviews
Customer Service
Juan Carmona is my contact person. He is professional, courteous and very knowledgeable. Customer Service is the reason I return to Kearny Mesa Acura. When the car has a problem, I need a kind and professional person to take care of the issues. Kudos to Juan for being such an asset to your organization!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Daniele, for sharing your recent experience with us at Kearny Mesa Acura. It's our goal to make sure each guest feels welcome in our facility and knows that we are fully committed to going above and beyond to deliver outstanding customer care. Your 5-star review confirms that our professional Service Team succeeded in gaining your trust and loyalty.
Nice Dealership
My 21 RDX first service was done at this dealership. Close and convenient to where I live. The waiting lounge was clean and quiet with free coffee and vending machine for snacks while you wait. The service advisor was courteous and friendly. He answered my concerns. The maintenance was completed in a timely manner. Looking forward to coming back here for my future RDX service needs. Thank youđź‘Ť
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gilbert, for doing business with our Service Department by bringing your 2021 RDX to us. We are all about being courteous and friendly to answer all your questions about your maintenance that we completed in a timely manner. Kearny Mesa Acura is glad that you enjoyed our clean facility with free coffee and a vending machine for snacks. Come back anytime you need us.
Great Dealership
My 2011 MDX has been serviced at this dealership since 2010. They are “top notch “. My service advisor for most of the time is Mike Fentress. He does an outstanding job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gary, we understand that our customers are particular about the quality of automotive care they receive. We're glad to learn that you consistently leave Kearny Mesa Acura pleased with a top-notch experience. Our Service Department is honored that you have trusted in us to take care of the maintenance of your 2011 Acura MDX. Your business is valued and we are here for you.
Great service and people at this dealership.
Happy with Ruben's service. Very knowledgeable and professional. We would recommend Acura cars and Kearney Mesa dealership to our friends and family. Thank you for your patience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello there! Our Service Team is devoted to being patient, knowledgeable, and professional for all our guests. We, at Kearny Mesa Acura, appreciate your recommendation and your business.
A great service adviser
Juan Carmona has been my service adviser for more than 10 years. He communicates needs clearly, demonstrates great personal care above and beyond, and has always been a smiling “face” for the business. He’s even offered clock-setting adjustments when daylight savings fouls up my unproficient skills.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robin, we are glad to learn that you are consistently impressed with our Service Department. Our team will be excited to learn about this review. Thank you so much for being one of our valued customers and we look forward to your next visit!
Thanks Peggy and Kearny Mesa Acura
I have to say this was the easiest car I’ve ever purchased!! We live in Temecula and “Peggy the Car Lady” found us the exact vehicle, for our niece, over the phone. When we arrived at Kearny Mesa Acura and the paperwork was ready for us to sign. No hassles and no haggling over price. Thanks Peggy and Kearny Mesa Acura for another great experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Frank, thanks for taking the time to provide us with your excellent feedback. We are ecstatic to see that your sales experience was hassle-free and easy. We appreciate you choosing Kearny Mesa Acura for your automobile purchase. Please don't hesitate to contact us if you need any help in the future.
This is a great place to buy a car and then allow
Mike F always is in charge of servicing my car and he does an excellent job! Whether it is just normal servicing or an emergency, Mike always takes excellent care of my car. I am a very happy camper!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello! Thank you for your positive review. Our Service Team appreciates your feedback and is happy to know your maintenance service on your Acura is always an excellent experience. Kearny Mesa Acura welcomes you back and hopes to see you again in the future.
Conscientious and Efficient Customer Service
While sitting at Alex’s desk, previous excellent reviews flash across a screen. They are not overstating what a pleasure it is to work with Alex. He seems honestly concerned with solving your car’s problem. He is truthful, efficient, pleasant and conscientious. Phone calls are consistently returned in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive feedback, Sue! We are delighted to know our Service Team made such a positive impression on you. Please come back and see us for any future automotive needs.
Great once again!
Great customer service! Juan was very friendly and easy to ask questions to. He took good care of my car as it underwent an annual maintenance checkup. I’ve consistently had a good experience at Kearny Mesa Acura :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Deanna, we are happy to know you were provided with friendly and easy service. Kearny Mesa Acura wants to thank you for your business.
Great job!
They have done all the service on my RDX and continue to do an outstanding job at 80,000 miles. Great service and communication on status, price, and quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Sue, we are glad to read your experience with our Service Team was outstanding. Let us know if there is anything else we can help with here at Kearny Mesa Acura.