Norm Reeves Toyota San Diego

Mark Anthony helped me get the exact car I wanted - an automatic 2024 Premium GR-86 in Raven black. A lot of other dealerships said that I should get a different color or go with the manual, one dealership even said they didn’t allow test drives of the GR-86. Mark called me, told me to come in and test drive the car and if I loved it him and the Norm Reeves dealership would find the car I wanted and get it for me. Sure enough the test drive was great, and the dealership traded one of their cars to another dealership in exchange for my GR-86. Mark picked it up for me and picked me up in my new car from my work. He went above and beyond and was very low pressure the entire time, making it an enjoyable experience!

Simona did a great job today, quick, professional, and friendly. I recommend this dealership and advisor for service needs.

Mauz Arshad sales manager and Larry Fogt service manager gave us excellent service. Thank you. Robby Arevalo

Mark Anthony was awesome to deal with straight forward no pressure. I was interested in a used vehicle made an appointment he had the truck ready to check out and test drive. Everything was perfect!!!

Thanks to Mark Anthony I was able to purchase my extremely difficult to find 2024 Toyota Sienna Limited with all the features I asked for. Who knew the first dealer I made contact with in my search would be the one who offered me the best deal. That in itself is a testament to how easy it was to work with Mark. Everything was upfront, no surprises. He wasnt trying to hide anything and offered me an itemized out the door price when asked. Negotiation was upfront and he worked to give me the best possible deal. Believe me, after making the reservation, I went to work to see if this deal Mark Anthony offered was the best. I contacted almost every dealer in California, Nevada, Oregon who had the car I was looking for in stock and no one was as straightforward and upfront about everything like Mark. Nobody could beat what he offered, and nobody was as easy to deal with as Mark. I honestly never expected car buying to be so easy - Mark was fair and as honest as he could possibly be. Did everything over phone and email, no pressure to come in to get the best deal. Picking up my Sienna was as smoooth as it could have been. Mark took his time after the purchase was done to take me through the vehicle and explain to be what everything was. Previous dealerships just gave us the car and literally said read the manual. I appreciate that Mark was respectful of my time and he never wasted any of it. He worked hard to find the specific car I wanted (and I had a lot if criteria) and found it when no other dealer in San Diego could find it. I plan to refer all friends/family and I will definitely be contacting Mark anytime Im in the market for a Toyota! THANKS Mark Anthony!!

WIFEY & I BOUGHT A 2024 COROLLA XSE... SALES PERSON ALEX DE BELLA WAS GREAT,REALLY NICE NON PUSHY, ANSWERED ALL OUR QUESTIONS...TOOK HIS TIME & GAVE US THE PROPER ATTENTION... ISHMAEL MALIK IS ALWAYS THE BEST...HE HAS BEEN THERE WITH ALL OF OUR PURCHASES...THIS IS OUR 4TH CAR WITH THESE GUYS... DON'T GO ANYWHERE ELSE.. REMEMBER ASK FOR ALEX & ISHMAEL!

I will never take any car to Norm Reeves Toyota in San Diego again!!! After paying over $1700 for repairs, my dashboard came back with three trim pieces broken and a 2" hole in it that was not there when I dropped off the vehicle. I wasn't made aware of the damage and drove off the lot. It wasn't until 490 miles later that I noticed the damage and when I brought it up to the service advisor Luis, Service Manager Larry and General Manager David, all three accused me of damaging the car myself and they refused to fix all but one piece. My car went to the dealership with the dashboard intact, and it was returned to me broken and they refused to take responsibility for damage they caused. I am an honest person and expected honesty and professionalism, but this dealership is the epitome of the stereotype, unethical, uncaring, and only after your money. Their first response was to low ball me on buying it so they could turn around and make money off damaging my car. Overall horrible customer service, unresponsive, slow, unethical, and greedy. I can't say enough negative things about this dealership. Save yourself the money, stress, and grief and go anywhere but this dealership! I asked the general manager for his supervisor, and he has not responded.

From Sales to Finance, everything great and easy. No pressure, test drive by yourself, good experience.

Mark Anthony helped me find my new 2024 Toyota Rav 4 AWD PRIME. He was super knowledgeable about the different options and helped me learn what every button does (i.e. sun roof, steering wheel heater, seat heaters, cruise control, electric charging, and gas). I got to test drive two different models which was great. I was unsure of leasing or buying. Mark presented different lease options for me with clear explanation as well as purchase options. I was able to get the rebate of $6,500 that Toyota is offering on leases now which ends March 1st. Mark also thought of me in Gap insurance and was looking out for me. He was informative and responsive on emails, but he did not pressure me like can happen at a lot of places. I got the cargo liner and weather tech Toyota floor mats for durability. Mark was there every step of the way on my credit check, to explaining all documents, and walking me through financing. It can be hard to make decisions with all the options presented. Mark assists the buyer in getting the right car with the financing. You will be in excellent hands with Mark for getting your next Toyota. He has excellent customer service skills, and I am a happy customer.

Rosalina Canez was super helpful! She was very clear with what needed to be done on my Prius. This dealership is also very thorough and my car was done early!