Norm Reeves Toyota San Diego

WIFEY & I BOUGHT A 2024 COROLLA XSE... SALES PERSON ALEX DE BELLA WAS GREAT,REALLY NICE NON PUSHY, ANSWERED ALL OUR QUESTIONS...TOOK HIS TIME & GAVE US THE PROPER ATTENTION... ISHMAEL MALIK IS ALWAYS THE BEST...HE HAS BEEN THERE WITH ALL OF OUR PURCHASES...THIS IS OUR 4TH CAR WITH THESE GUYS... DON'T GO ANYWHERE ELSE.. REMEMBER ASK FOR ALEX & ISHMAEL!

I will never take any car to Norm Reeves Toyota in San Diego again!!! After paying over $1700 for repairs, my dashboard came back with three trim pieces broken and a 2" hole in it that was not there when I dropped off the vehicle. I wasn't made aware of the damage and drove off the lot. It wasn't until 490 miles later that I noticed the damage and when I brought it up to the service advisor Luis, Service Manager Larry and General Manager David, all three accused me of damaging the car myself and they refused to fix all but one piece. My car went to the dealership with the dashboard intact, and it was returned to me broken and they refused to take responsibility for damage they caused. I am an honest person and expected honesty and professionalism, but this dealership is the epitome of the stereotype, unethical, uncaring, and only after your money. Their first response was to low ball me on buying it so they could turn around and make money off damaging my car. Overall horrible customer service, unresponsive, slow, unethical, and greedy. I can't say enough negative things about this dealership. Save yourself the money, stress, and grief and go anywhere but this dealership! I asked the general manager for his supervisor, and he has not responded.

From Sales to Finance, everything great and easy. No pressure, test drive by yourself, good experience.

Mark Anthony helped me find my new 2024 Toyota Rav 4 AWD PRIME. He was super knowledgeable about the different options and helped me learn what every button does (i.e. sun roof, steering wheel heater, seat heaters, cruise control, electric charging, and gas). I got to test drive two different models which was great. I was unsure of leasing or buying. Mark presented different lease options for me with clear explanation as well as purchase options. I was able to get the rebate of $6,500 that Toyota is offering on leases now which ends March 1st. Mark also thought of me in Gap insurance and was looking out for me. He was informative and responsive on emails, but he did not pressure me like can happen at a lot of places. I got the cargo liner and weather tech Toyota floor mats for durability. Mark was there every step of the way on my credit check, to explaining all documents, and walking me through financing. It can be hard to make decisions with all the options presented. Mark assists the buyer in getting the right car with the financing. You will be in excellent hands with Mark for getting your next Toyota. He has excellent customer service skills, and I am a happy customer.

Rosalina Canez was super helpful! She was very clear with what needed to be done on my Prius. This dealership is also very thorough and my car was done early!

This was my first maintainence check for my new car and Simona Teslenko was very nice and helpful.

I recently bought a 2024 GR Corolla Hatchback that was eyeing out for awhile. Adrian was not only super nice but also very helpful! I walked in there and saw the car that I wanted in the show room and he approached me a great attitude, and gave me the information that I needed. I was able to test drive the car before I bought it and didn't have any second thoughts once! Very cool guy! It's an amazing car overall and the dealership along with the workers there are very supportive. I would definitely come back to get another vehicle!

Ray Putros is the only person I will buy a Toyota from at Norm Reeves Toyota. Ray is the absolute BEST person we have ever had sell us not just one car but two and very soon a third car. Ray has always gone above and beyond his work but makes you feel like family. A person you can trust to make a difference in car buying experience enjoyable. Ray you are Platinum level for us and we will see you soon for our next car. Thank you Paul, my wife and son!

Thanks to adrian mendoza you are the man my family are grateful help us totally thanks

Horrible. They appraise vehicles without actually looking at it. Horrible experience and I hope that others don’t get cheated as they tried to do to me