Reviews
Very friendly and helpful!
I worked with Adeniyi the Sales Consultant and Tito the Sales Manager. They were both so friendly and helpful to explain the process. Love Adeniyi personal stories and helpful life advice. I would definitely recommend Napleton if you are looking to purchase a VW. A little heads-up: The dealership is kind of hidden behind the 408.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're glad to hear our Staff took such great care of you, Kathy! We hope we can continue to be of service to you down the road!
Luis Francesco, Outstanding Saleman!
Luis Francesco is a polite, knowledgeable salesman. He was attentive to our needs, very informative, creating a positive, relaxed no pressure atmosphere, going above and beyond in every aspect. We couldn't be happier with our salesman, Luis Francesco, from the beginning to the end when buying our new SUV. What an exceptional experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Linda, thank you for your kind review; we are happy to pass along your comments to Luis here at Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!
Jean is the best sales guy!
I needed a vehicle and I didn't want to be haggled to death. Let me tell you, from the start of calling in to set the appointment the customer service rep was so nice and accommodating. I received a call from the VIP manager prior to my appointment and was greeted immediately upon arriving by the VIP Manager and my sales person. Jean took good care of me, helped me figure out the kind of vehicle I was looking for. The entire process was very relaxed, I felt well informed on all my options and never pushed one way or another. This has been one of the best car purchasing experiences I have had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jenifer, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
We had a great experience with the whole team, but Jake
We had a great experience with the whole team, but Jake was absolutely a Sri doubt with his above and beyond customer service, communication and attention to detail
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear Jake took such great care of you. We hope we can continue to be of service to you down the road!
We love our new 2023 VW Atlas.
We love our new 2023 VW Atlas. Thank you Niyi for the best customer service !!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Very nice facility, with a very knowledgeable staff.
Very nice facility, with a very knowledgeable staff. Made car buying easy. 15 words I'm done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great experience!
Great experience. Everyone was great but Jake Murray made the process exceptional. Excellent communication, customer service and attention to detail!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Catherine, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Overall pretty good experience, but very slow with paper
Overall pretty good experience, but very slow with paper work! Did like our salesman, Adeniyi Okunlola!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello Debbie, Thank you for your feedback of your sales experience. Niyi will be happy to hear about your good experience with us!
This is the third time that my 2022 Taos Is in service my
This is the third time that my 2022 Taos Is in service my advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Kia as I had my car less than five months!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This is the third time that my 2022 Taos is in service! My advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Kia as I had my car less than five months!!!
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.
Awesome service with Adeniyi
We have met with a few dealers this month and by far this one was the best experience. Respectable and honest, huge difference from the other ones. Adeniyi is a wonderful person to work with, we won?t be going anywhere else and will recommend family here with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Viviana, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!