Reviews
2020 Mercedes GLA250
Easy, friendly, quick process. Thanks so much!!! Would buy from again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kim, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Used Mini Cooper
Had an excellent and efficient time buying my new car with Niyi!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Emily, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Volkswagen of Orlando!
Awesome Place to Service or Buy
Had a great experience at this dealership. Very fond of the natural setting it?s in, you feel like you?re away from the city despite being in the heart of UCF area. Sales staff are responsive and know how to cater to my needs. Service department is knowledgeable and attentive. Shout out to Jonathan in management - he?s my preferred point of contact for everything and is available when I need him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael! Thanks for sharing your recent service experience with us. We hope you continue to choose Napleton's Volkswagen of Orlando as your first choice for all your vehicle needs.
Excellent sales service
2nd purchase with Niki. Very good at what he does, doesn?t rush you, gives you all the facts. Very personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello there! We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
I really enjoyed visiting this dealership!
I really enjoyed visiting this dealership! Everyone, specially Jonathan Mella, was very friendly and had great knowledge about all my interests and concerns. Will definitely be coming back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Melihsa, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Customer Service
Niyi was the best, he answered all my questions about the car, even learned a little about history...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. Feel free to reach out to us if you need anything. Have a wonderful day.
Car sales
Great experience. Okunlola was very friendly and reasonable. Very patient as well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Natalie, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.
Just got my new 2023 atlas
Everything was amazing and the whole experience was very easy and fast! Also they called me a few days later to make sure that everything was working great with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mara, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Our car buying experience at VE
Bought a Nissan from a Vw dealership, knew it would not come with the same level of customer service had we been driving a vw off the lot. With that being said, we did have an overall decent buying experience. Jason was great, very friendly and answered our questions to the best of his knowledge. VIP Manager was so so. Felt like he rushed through the numbers but it was at the end of the night and I?m sure he was ready to get home. David in finance was extremely helpful walking us through the process even staying late to make sure we got the best price on our warranty. Car was not detailed? at all! Spent hours the next day cleaning it up, but hey we bought a used car from another dealer so I guess I understand. Grateful for the help we received and look forward to enjoying our new-er car!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Amanda! We're so happy we were able to help you out! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
France was very helpful and knowledgeable throughout the
France was very helpful and knowledgeable throughout the buying process, and made it all very easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matt, thank you for your high star rating. We're happy to see that your experience with France was excellent! If you have any further questions, please give us a call. We're always happy to help!