Reviews
Best salesman in town
I bought many vehicles over the past couple of years but purchasing one from France was an experience on a whole other level. He took his time to explain to me where my payment would be, the features of the vehicle I was purchasing and make sure I was completely satisfied throughout the entire transaction. I highly recommend him if you ever need to purchase a vehicle from Napleton Volkswagen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Isaias, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Exelente servicio
Excelente persona muy conocedor de su trabajo y sobre todo muy gentil.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
¡Felicitaciones por tu nuevo auto, Héctor! Es genial escuchar que nuestro personal estaba bien informado y era agradable trabajar con él. ¡Esperamos verte de nuevo! Si tiene alguna pregunta adicional sobre su nuevo vehículo, ¡estaremos encantados de ayudarle! ¡Viajes seguros!
Customer
Great experience with friendly, Informative, courteous and transparent staff(France Charles)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car, Jesrael Rodriguez! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
The car experience was nice.
The car experience was nice. The finance went well. There were a couple of warranty fees in the paperwork but that was corrected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at 321-430-2319 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Thank you to Jonathan and Napleton for taking care of the matter. I very much appreciate you correcting the delay in credit and following up with excellent communication. I do love my car!
Great place
Great from start to finish, very smooth process ?, all should come , to buy their next vehicle here
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael T Wynne, we are so happy to read such a great review about Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!
Extremely professional, friendly and helpful team.
Extremely professional, friendly and helpful team. First time ever I enjoyed going to car dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Ivana, Thank you so much for sharing your recent experience with us,! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
The service provided at the dealership was excellent.
The service provided at the dealership was excellent. My families was very satisfied thank you Napleton.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
VW ID.4
We received a very great service since the first minute we stepped a foot in the parking lot, they're are very courteous and could clarify all my questions about the new EV.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mateus, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Morris
Morris helped me with my lease buyout. He went the extra mile to make sure I was comfortable and was very pleasant to talk with. He made sure my car was cleaned and even put some finishing touches to the car himself. Would recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tricia, thank you for your kind review; we are happy to pass along your comments to Morris here at Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!
Samer wahba
Great sales man explained everything in detail about the car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Sam, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!