Reviews
Great experience-Jack Daniels Audi Paramus (Joseph Sinatra)
Just bought a new Audi A6 at Jack Daniels Audi Paramus. Joseph Sinatra was my sales person and I was extremely happy with him. He took me to two test drives and was very thorough explaining about the car, and I was impressed by hi knowledge about the car. He was very down to earth and "no pressure" during the negotiation and responsive to emails and phone calls. I was considering another brand at that moment and he actually tipped the scale to Audi A6. I would definitely recommend him to anyone who is interested in Audi and would go back to him when I consider buying another car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Henry, thanks for leaving us your feedback. Joseph Sinatra is a valued employee here at Jack Daniels Audi Paramus. Glad he was able to accommodate your needs. We wish you best of luck and look forward to dealing with you again.
New Audi!
Just bought a new A6 and I actually enjoyed the buying experience at Jack Daniels Audi in Paramus. Joseph Sinatra was my Audi Brand Specialist and did an excellent job in convincing me that A6 should be my choice. In fact, I was considering another maker, but he tipped the scale to Audi. He was very responsive to my emails and very much down to earth in the negotiation of a price. I would definitely go back to him if I needed another Audi. His manager was great as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great review, you made the right choice my sticking to Audi. Joseph is wonderful employee to have on our team. Glad you decided to choose an A6, great everyday luxury sedan. We wish you the best of luck and hope to earn you business again.
Happy Customer Here!
I could not have left feeling happier with this dealership after getting my A3 this weekend. The sales manager Frank Gebbia found me the exact car I wanted with a price that absolutely could not be beat. Tal Vander the sales specialist made sure I was completely satisfied with everything about the deal and car from the second we got started in looking and still follows up to make sure I am totally happy! It is easy to be swindled at many dealerships, that is not the case at Jack Daniels Audi in Paramus, NJ. They will work with you and go above and beyond to make sure you are 100% happy- they are not pushy and everything was delivered exactly as promised. Jack Daniel's Audi Paramus- thank you for not only making my experience a professional and painless one but also a personable one. I will be with Audi in the future as long as I have Frank and Tal by my side. Many thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your kind review. We are thankful to have guys like Tal and Frank. We really appreciate your business and hope you enjoy your vehicle!
Great experience buy my new car
Jack Daniels Audi Paramus was exceptional. From the very moment I called to schedule an appointment I felt so comfortable with Terry Axel. He addressed everything in close detail and made it his top priority to make sure everything went smooth. So, as it would be, I realized that it went according to plan. From start to taking delivery I had an A+ experience. I would highly recommend this dealership to any of my family, friends, and colleagues.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review. We really appreciate the compliments to our staff and recommendations. Terry is a wonderful employee, glad he took good care of you. Look forward to dealing with you again!
Excellent Service and great selection!
I highly recommend this dealership. Great service. Solomon and John made life really easy for us by working out our deal and paperwork over email. We had our car and were out of the dealership in less than one hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to see everything was taken care of in a timely fashion. Solomon and John work very diligently to provide this type of customer service. We wish you the best of luck!
Great Experience
Terry Axel made the purchasing of a new car a nice experience. He was low pressure, friendly and a straight shooter. He made my wife feel very compfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the review! Terry is fantastic! We hope you and your wife enjoy the new car!
Great experience at Jack Daniels Audi of Paramus
I've been a Jack Daniels Porsche customer in the past so I was familiar with this location which now sells Audi. This was going to be my first time purchasing a CPO vehicle. I visited several dealerships trying to decide which model would be best for me. The sales staff at the other dealers were busy and typically told me to check their vehicle inventory on their web site and come back when I knew what I wanted so I could take a test drive. Joseph Sinatra/Solomon Faizi at Jack Daniels Audi took a different approach. They asked me questions, showed me different vehicles, discussed my budget, and offered me test drives. Who knew customer service was alive and well in 2014? ;) Although this dealership can be quite busy at times, they always made sure someone was available to answer questions and to offer test drives even on a rare occasion when I stopped by unannounced. Their efforts didn't stop there. They continued to review their changing inventory of vehicles with me in mind. I got several phone calls and emails in an effort to follow up with vehicles that matched my criteria. Needless to say, they ended up locating the perfect vehicle, giving me a great deal on my trade-in and a great price on the CPO vehicle. The financial transaction was smooth and painless despite all the details associated with a vehicle purchase. Adam Zabrocki in the Finance Department took me through the process swiftly stopping periodically to answer any questions I had. The next part was the best: delivery of the vehicle. I came back a few days later to sit with Joseph Sinatra (sales) and Arthur Nicholson (technology specialist) who were both patient, attentive, and passionate about explaining all the features this vehicle had to offer. Two weeks after the purchase, I was at the dealership again where they put on my license plates and gave me my registration. The transaction was now officially complete and I drove off (heading west) into the sunset :) Thank you to the whole team at Jack Daniels Audi. Although I didn't mention everyone by name, the entire staff worked collaboratively in an effort to ensure a pleasant visit each time and a memorable overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Howard, thanks for this very detailed review. You are certainly a loyal customer and we really appreciate your business. Hope you enjoy your new car and hope to serve you again! We are a phone call away should you need anything!
Fantastic Experience
They are amazing at Jack Daniels. Negotiation was easy and they made me feel comfortable and like I was being taken care of throughout the entire process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your review! We really appreciate your business and hope you enjoy your new vehicle. Best of luck!
Terry Axel
Being a woman can be very intimidating walking into a car dealership. Jack Daniels Audi in Paramus makes you feel very comfortable and will help you find the best deals. Terry Axel was very friendly, professional and helped me find the right car for my family. I would recommend Terry to anyone looking for a new car. He was very patient and helped me find the right color choice. Will be back in 3 years looking for Terry Axel to help me find a new Audi.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great review! We appreciate your business and your feedback. Terry Axel is a veteran salesman and continues to please his clients year after year. We wish you the best of luck with your new Audi!
Mr. Henry Dukes is truly a professional!!
I was provided with excellent service at your dealership from the moment I called. Mr. Henry Dukes is truly a professional who understands his product and especially his client?s needs. It is a rarity to have someone actually do what they say they would do. Henry promised he was going to make me a very happy customer and he did exactly that. I initially thought Henry?s personalized customer service was an anomaly, and then he introduced me to his manager Frank Gebbia. All I can say is WOW! Frank?s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. The deal went extraordinarily smoothly with both Henry and Frank consistently going out of their way to provide me with top-notch service. They, together with all of the people I interacted with at Jack Daniels, made me feel like family. I hope you appreciate them as much I do. They are very valuable assets to your dealership. Thank you Henry, Frank and team for making this experience a sensational one for me. Sincerely Lo Gina Davis
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing this wonderful review! Henry and Frank are tremendous guys to have on our team. It's all about team work! Glad you felt like family, it's crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to dealing with you again!