Reviews
Excellent experience
I had a wonderful experience, very pleasant staff and great hospitality! Grant Hessman was very helpful showed me a great vehicle that fit my needs. Very easy to work with no pressure. I would definitely refer my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review. We are glad to hear Grant could help you find the right vehicle. Best of luck!
Terry Axel
I recently purchased a pre-owned Audi A4 at this dealership and because of Terry Axel, it was a wonderful experience. From the moment Terry contacted me to let me know that he was there for my car searching needs every step of the way, I could tell he was sincere and most importantly not pushy at all. He addressed all of my questions and concerns and guided me through the entire process with patience and kindness. The day I picked up my car, he had made sure that my car was impeccable inside and out to the point where I felt like I was driving off the lot in a brand new car. In addition to Terry's great service, Tal Vander in F & I was fantastic as well as the super nice and helpful GM, Vinny. I would recommend this dealership any day to someone who is in the market for an Audi. Top Notch!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing this review. We are glad to hear our staff could make your experience positive and pleasant. Best of luck!
Thank you for your wonderful review. Glad Terry was of great assistance to you. Best of luck!
Excellent service
My service advisor Ken, is by far the best advisor that has ever helped me. Went abnove and beyond to make sure my car was repaired correctly and in time. I am a very important man and my time is precious. I will only be taking my business back to Ken
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this review. We are glad to hear your experience was positive and enjoyable.
An understanding Salesman
I was interested in a Q7 upon entering the showroom, in May. I wanted to make sure that I fit inside the vehicle, since I am tall. In speaking with Terry he asked if I needed a seven passenger vehicle, I said no and he also asked if I needed a vehicle right away, I also said no. He told me about the Q5 which would be avaiable in July and asked if I could wait until then and I said yes. From then on during our waiting period he answered all of my questions and explained the features. He was very patient with me and I returned with my wife who also was very impressed with Terry and didn't get the typical sales "pitch". Even after receiving the Q5 I still felt that Terry was always avaible for whatever my needs are, now and in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review. Glad we were able to get you into a new Q5. Terry is a veteran employee here at Jack Daniels Audi of Paramus, we value his service. Best of luck.
Excellent sales team at Jack Daniels!
I had a great experience at Jack Daniels. Andy Kim was the sales representative who assisted me in selecting my vehicle. His level of professionalism and enthusiasm is unparalleled. Selecting a new vehicle can be a stressful undertaking, but the Jack Daniels team made the process simple and enjoyable. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five star review. It is our pleasure to make your car buying experience pleasant and easy.
15k service
Terrific!! The technician, Paul, explained how the paddles worked during a test drive after the service! Above and beyond, THANK YOU VER MUCH! Mark Lovenson MBA Saint Peters University
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star review. We are glad to hear Joseph and Paul could be helpful and informative. Best of luck!
Excellent Experience!!!
Terry was a pleasure to work with throughout the process of getting our Q5. For several months he was nothing but patient with us until we finally came in for a test drive. We felt he was exceptionally attentive to our needs and worked with us to get us into our dream car. Hands down the best dealership experience ever!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad Terry was able to put you into your dream car. We appreciate your business and wish you the best of luck!
The entire staff offered amazing service! Great Price!
Andy Kim and his manager provided a great price, exceptional sales service, great communication and exceeded our expectation locating the car and getting it into the dealer within 2 days! Farid was also amazing and very knowledgeable in explaining all the technical features of our first Audi. Very thorough and patient. The rest of the team were synchronized and efficient in processing our lease work so we were in and out driving the car in a little over an hour. This was the best lease experience we've ever had and will be a loyal customer for both the Jack Daniels auto group and Audi. I leased a Jeep Wrangler Unlimited last year and it was like pulling teeth for us dealing with about 4 different dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this wonderful feedback. Glad your experience with our dealership was a memorable one. Enjoy your new vehicle!
Best car buying experience ever!
Top notch staff from top to bottom! From sales rep to technology to general manager! Very attentive to customer needs and willing to get the extra mile and more.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your feedback. We appreciate this 5 star review. Best of luck!
Stellar Customer service
I was greeted immediately from the door, guided into the appropriate area and given exceptional service. I do not recall having to touch a single doorknob entering or leaving.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this wonderful review. This is the type of customer service we pride ourselves on. All the best!