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Jack Daniels Audi of Paramus

(1,190 reviews)
Visit Jack Daniels Audi of Paramus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 645-5111 (201) 645-5111
Used (201) 645-4161 (201) 645-4161
Service (201) 645-5098 (201) 645-5098

Reviews

(1,190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Audi of Paramus from DealerRater.

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Overall Good Experience buying a pre owned car

My overall experience was a pleasure due to my salesmen Alex O’Connor, Alex was a pleasure to work with & informative throughout the whole process.. On a whole the dealership handled buying a pre owned car professionally & politely. I would recommend the dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glad the team took good care of you. Thanks for your business!!

Great Sales Experience

I've had an Audi since 2009 and came back to return my lease not knowing if I was going to lease with Audi again. I was lucky enough to have Terry Axl as my sales associate. He was extremely knowledgeable and helpful through the whole process. I also worked with Adam on the financials and he made the process quick and painless. I'm so happy with my new Q3. Audi definitely takes care of their loyal customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. Best of luck with your new Q3i!!

First Audi

We had a great experience working with Alex O’Connor last night at the Paramus Audi dealer on Rt 4 . He was extremely knowledgeable about all the Audi’s and helped us get exactly what we wanted. Everyone at the dealership was very nice and they were all excited for us. The best part was we went home with a brand new Audi Q5 last night.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us earn your business. Enjoy your new Q5!!

Easy Transaction

This is my 3rd Audi through the dealership. Easy, no hassle transaction.T Terry was great! Extremely knowledgeable, warm and courteous... Would highly recommend seeing Terry when buying a car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your loyalty to Jack Daniels Audi Paramus. We wish you the best of luck with your 3rd Audi from us!

Great Experience

Had a great experience with Manny Diaz and Adam Zabrocki! They helped me get out of my lease super early and into a new car. Smooth transition. Go Jack Daniels for your next Audi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this wonderful re view. Glad Manny and Adam took good care of you.

Great car buying experience

I just purchased a pre-owned Audi A6. Everyone from the sales rep Manny to the finance manager Adam was friendly, courteous and professional. I paid a fair price for the car and would recommend this dealer to anyone who asked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your feedback. Best of luck with your A6!

Dishonorable and Incompetent

I had a horrendous experience with one of the “Audi Brand Specialists”. Over a period of several days, my wife was dealing with Michael Montas (via email, text, and on the phone) regarding a Q5. Michael said he found the one we wanted and forwarded it’s sticker to us. After a lot of back-and-forth, we agreed on a lease and we were told the vehicle would be held for us. A day later, we sent over all paperwork and gave a credit card for the first payment. In our mind this was a done deal and however, the following night, my wife received a text (not even a call) from Michael saying the vehicle was no longer available and “sorry for the inconvenience”. And that was it. Seriously? I performed at my job the way this guy did, I wouldn’t have one. I complained to Terence, who for some reason is the General “Manager” with no managerial skills from what I experienced. Instead of trying to explain what had happened and apologize, he instead, tried to spin my complaint into an opportunity to sell me another car. This guy should only be selling clown cars to clowns because, as a clown, he’d be an expert at meeting their needs. I cannot fathom how a company like Audi can have such bottom-of-the-barrel employees. They should be ashamed of themselves.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Service

Awesome experience getting my new 2018 Q5. Excellent from start to delivery, I definitely will recommend the dealership and the sales staff to my family, friends and colleagues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your business! Enjoy your new Q5! We would greatly appreciate your recommendation. Best of luck!

Purchase of new vehicle

Very professional and experienced sales representatives. Quick and efficient way of taking care of the customer. We are very delighted and pleased with our overall experience with this Audi dealer and its employees. We would strongly recommend it to our family and friends. Thanks for everything!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback. Thanks for sharing this wonderful review. Best of luck!

Pleasant car buying experience

Tal and Jim made for a great car buying experience. Everybody at the dealership was friendly courteous and honest. They went out of their way to make sure I was happy and to explain all the technological features of the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for letting us earn your business. Glad the team took good care of you!