Reviews
Customer service
Alfonso was very nice and helpful explained everything well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Caitlin repairs
Great service..I only go to one person that I know I can get it done...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I am glad to hear that our team was able to assist you in your car purchasing needs. We strive to make sure every one of our customers is provided the most admirable customer service possible. Our team would like to thank you for letting us provide you with that. If you have any questions please let us know. Thank you again and I hope you have an amazing day.
CPO123
Got my service done quick from the promised time. Good customer service and affordable price compared to other Honda Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Unorganized and incompetent
Fatah promised me a complete credit for floor mats weeks ago for a incident that involved my daughter waiting all day from 9am to put tint on her car that was advised by servicing would only take two hours, fast forward to 5:30pm when car was actually done. When inquiring no one knew anything and the whole process was a completely unorganized and disappointing. I was advised a credit would be issued for the floor mats as a courtesy for her troubles which has not taken place, when I reached out again after being told this would be resolved a couples days later 2.17.21, nothing happened, no call, no credit or check sent, 2.21.21 followed up with Fatah, no response but read my text message?! I expect what was promised to be delivered and if fatah can’t get this done, someone else needs to get involved who can.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. My name is Dave Oley and I want to thank you for giving Moss Bros the chance to earn your business. I would like to get in touch with you so that I can begin to help resolve any issues you might be having. Please call me at 951-486-9366 Ext 6122.
2021 Honda Civic
Mo provided excellent customer service and made the process run smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
As the General Manager, I wanted to thank you for not only allowing Moss Bros. Honda the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, Dave Oley
Service as usual
My experience is almost always great. Ricky helped me this time. Ive had him before. Hes awesome and my car is running just fine.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Horrible Customer Service
Horrible customer service. No one wants to take responsibility for their mistakes. They will pass you to any and all departments. Finance even admitted that they get sued all the time and that its no big deal. WOW! No loyalty program offered. Worst of the worst and I have plenty experience purchasing new cars. Run as fast as you can.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
My name is David Oley Jr. and I am the General Manager here at Moss Bros. Honda and I would personally like to get involved with this and see what I can do to help you. Please call me at 951-486-9366 ext. 6122. Thank you and I look forward to speaking with you.
My service at the dealership
Christian was the one who assisted me in my maintenance service. He is amazing. Helpful and extremely courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My name is Dave Oley and I am the General Manager I wanted to take a moment and not only thank you for allowing Moss Bros. to earn your business, which we greatly appreciate, but to also thank you for leaving a positive review. Thank you so much and have a great rest of your day.
Excellent service car service
Excellent car service and person was professional. All good and in time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are grateful to be open and serving you. Thank you for trusting Moss Bros. with your service needs and for leaving this great review.
Pretty decent group of salesmen.
Was overall easy, took a bit of time because they were busy but ended very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are grateful to be open and serving you. Thank you for trusting Moss Bros. with your new vehicle purchase and leaving this great review.