Reviews
Very quick service in less time than promised!
The service today for oil and filter change was the fastest I have ever experienced at any dealership! Great job! I would highly recommend this dealership to anyone for service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review and the kind words about our service department! We appreciate your loyalty to DCH Chrysler Jeep Dodge of Temecula and look forward to servicing your vehicle again in the future.
New Car Purchase and second visit Repair of transmission.
Everybody very professional, helpful and they have the best coffee.. We purchased the new Cherokee Jeep and later experienced some problems with the transmission. It was very easy to make an appointment for the diagnostic , they arranged the rental car for us . Thank you guys very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review, and congratulations on your Jeep Cherokee! We appreciate your loyalty to DCH Chrysler Jeep Dodge of Temecula. We are happy to hear you had a wonderful experience with your service department, and we look forward to working with you again in the future.
great deal- great salesperson
We stopped by to look at a Jeep Cherokee we saw listed online. We had a great salesperson- Steven Ortiz- who was professional, knowledgable and did not pressure us. An hour or so later we drove off with that Cherokee! Thanks Steven!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review and the kind words about Steven. Congratulations on your new Jeep Cherokee! We look forward to assisting you again when it's time to purchase a new vehicle.
New Car Purchase
We had a great sales person, Marty Striano. He is experienced and patient and extremely helpful. We will visit him again for any future purchases
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeep repair
We took our 2015 Cherokee in with some transmission problems. Ray Carreon was our service advisor.He was terrific. They diagnosed the problem, put us in a rental car and said it should take 2-3 days to repair. To our surprise, it was ready the next day. We were very happy with the service we received and Ray in particular. We will be back for sure.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Broken part on Fog Light Frame
I had a broken part on my Fog Light Frame, took it DCH, Spoke to my Service advisor Chris Bennett (who by the way is the best) He looked at, ordered the part and within a few days it was repaired, with almost no wait time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review, BJ! We are so glad that Chris was able to repair your fog light frame in an efficient manner. Please let us know if there is anything else we can do for you!
New Truck purchase
Had a wonderful sales person made the whole experience GREAT!! From working with the Sales person, to the finance manager everyone was pleasant, professional and able to answer my questions. It is because of this experience that I bought my Ram 1500 Eco-Diesel from DCH Chrysler Jeep Dodge of Temecula. I shopped many Ram dealers as far away as Texas and none had the knowledge that made me feel comfortable with the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
fast friendly service.
I dropped my car off early before the dealer opened, and recieved a call a few hours later to tell me what was going on with my car. Dch Dodge got right to my car even though I didn't have an appointment. I didn't expect to have my car done the same day, but they had it done by close of business that day. Great job on every one at Dch Dodge! Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We are so happy we could get your car in and out and back to you as soon as possible. We never want our customers to feel that their time is being wasted and we are glad we could satisfy your needs! Thank you for your business and we look forward to seeing you again in the future!
In spite of recall issues, outstanding service all around!
I recently had to take in my 2013 Dodge Charger for recall (P60, alternator) service and was quite pleased. The recall was dated in October but parts were not available for resolution until April, so this was frustrating, but Chrysler/Dodge's fault, not DCH's. Once the parts became available, I was contacted to bring in the vehicle and the scheduler was courteous and helpful. The gentleman receiving the car in the service lane was professional and also courteous. The shuttle driver (Mr. Ensign) was friendly, courteous, and professional as well. All around, my experience was exceptional. Everyone I encountered was commendable and the repairs went seemingly as planned. I had a similar exceptional experience two years ago when I purchased the vehicle here. I can easily say that this dealership is the best I've ever used over the decades. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review of your latest visit with us, Donna. It's a great compliment to hear you refer to us as the best dealership you've used over the years! We are delighted to hear that you experienced commendable and courteous service across the board, from our service department to our shuttle service. We'll be sure to pass along your compliments to the members of our DCH team who helped you. We'd also like to thank you for your understanding and patience in regards to installing your recalled parts. As always, please do not hesitate to reach out to us with any questions or concerns regarding your vehicle, we are more than happy to answer any and all inquires. We look forward to seeing you again soon!
Very Dishonest! Shop Elsewhere!
We had been told in an email what our payment would be for an automobile. They already had our social security, etc for running credit. When we went in to pick up the car, lo and behold, our credit rating was too low to qualify for the best rate. I was told that my FICO score from Chrysler was 790 and I needed it to be 810 or over for the best rate. So we ended up with a higher payment. Two weeks later I got a statement from Chrysler showing my FICO score to be 815!!!! So they lied to us!!!! Shop elsewhere, these guys are snakes!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car