DCH Chrysler Dodge Jeep Ram Fiat of Temecula

I'm just going to summarize my experience with the Service Department. Had my used vehicle serviced numerous times for the same problem. The repairs were both covered by an extended warranty I had purchased with the vehicle and by the dealer due to repeat repair problems. Tried to work with the dealership to compensate me for nearly 7 weeks total time my vehicle was in the shop. Was passed on from manager to manager with no real remedy except an offer to trade in the vehicle. When I had left numerous messages for the General Manager of the dealership, I NEVER even received a personal call back from him. Considering the severity of the situation, one would think that the GM would at least show some professionalism to speak to a very unhappy customer. The only employee that actually seemed to care about my concerns was James Gardiner, a Service Adviser. Unfortunately, he wasn't in a position of authority to do anything more for me, All that I can say is stay away from this Dealership. There are better ones in the area, that will care for their customers concerns. I know that for a fact, because I traded in my vehicle for a NEW ONE from another manufacturer. I had a great experience and received professional treatment and a fair offer for both my trade and the new Vehicle!

I took my 200C in for it's first check-up and it also had a recall on the transmission. It failed the test and had to be left for repair, I was told this could take up to two months which did not please me at all. However, I was pleased that Chrysler stands behind their product and I was given a rental car (paid for by Chrysler). I hated driving the rental which did not compare to my lovely new Chrysler by any means. Imagine my joy when we received a call from DCH after just over two weeks to say that the new transmission had arrived on Saturday and they had worked on Sunday to get it installed. Very, very much appreciated.

See Mr Mike Casey is your contact in the service dept to get problems handled - I had no appointment, I needed the car done by noon and he made it happen!!! Thanks!

Came in without an appointment. James the service rep helped me out and assured me that they would do their best to fix my Grand Caravan. All was said and done with picking up my van the next day.

I was not sure what kind of vehicle I wanted. I did not want to make any mistakes. However Greg Carey was extremely helpful and he was honest and straight forward. Excellent customer service

The service today for oil and filter change was the fastest I have ever experienced at any dealership! Great job! I would highly recommend this dealership to anyone for service!

Everybody very professional, helpful and they have the best coffee.. We purchased the new Cherokee Jeep and later experienced some problems with the transmission. It was very easy to make an appointment for the diagnostic , they arranged the rental car for us . Thank you guys very much.

We stopped by to look at a Jeep Cherokee we saw listed online. We had a great salesperson- Steven Ortiz- who was professional, knowledgable and did not pressure us. An hour or so later we drove off with that Cherokee! Thanks Steven!!

We had a great sales person, Marty Striano. He is experienced and patient and extremely helpful. We will visit him again for any future purchases

We took our 2015 Cherokee in with some transmission problems. Ray Carreon was our service advisor.He was terrific. They diagnosed the problem, put us in a rental car and said it should take 2-3 days to repair. To our surprise, it was ready the next day. We were very happy with the service we received and Ray in particular. We will be back for sure.