DCH Chrysler Dodge Jeep Ram Fiat of Temecula

This dealership states they put customer service first.....not even close to truth. Fact remains they put their customers last....and only concerned with sales/numbers/money. There is not one honest word from salesman, mgr or even finance. BUYERS BEWARE....turn your car around and go elsewhere, after this experience, I understand why people buy from private parties.

I never received an email or phone call. I bought a Challenger from another dealership.

We loved this dealership, 23 had a difficult situation and they got us out of it and into our new 2014 Ram 1500 and we're completely in love with it. I did notice some scratches on the truck and they took care of them right away!! We'lol definitely be coming back! Yusof was our salesman and he's wonderful! The Vega Family.

From the minute we pulled into the lot, we were treated well! Francisco was our salesman... He is personality plus!! He made sure we were comfortable in and out of the car.. Even bringing us water since it was 100 degrees the day we bought our car... He even had to forgo his lunch hour!!! No complaints! We love our new car!

My wife brought our Dodge Ram 2500 in for the airbag recall and asked if they could also reflash the Totally Integrated Power Module(TIPM) because the right turn signals weren't working. This seems to be a common problem with Dodge as you can do a google search and find all kinds of information about it on the internet. Michael Casey the service writer told my wife that they haven't heard of any problems with the TIPM and it would be $120 to reflash it, which she had them do. My wife later picked the truck up after the service was completed and was given a list of recommended services to have done. That weekend I performed a oil change and noticed that the dealerships service department forgot to re-engage the engines air filter box lid and fasten the retainer clips and one of the clips was missing. My wife stopped back by the dealership the following Monday and spoke with their service writer Michael Casey, who got an attitude questioning which clip was missing from the air cleaner so she had to call me at work to explain which one it was. She also showed him some information about the problems with the TIPM problem to see if Dodge would reimburse us for the $120 for the reflash. John told my wife that he spoke to his manager and said that our vehicle was 10 years old and the module is was probably no good anyway because it is 10 years old. He laughed at her and told her maybe she should get a hold of Dodge and get in on the class action lawsuit that she show him about the problem with the Dodge modules. Michael could of handle the situation better and said that it wasn't covered and told her maybe to write a letter to Dodge with our concerns. I originally purchased this vehicle from another dealer due to this DHC Dealership wanting me to make an appointment for the following week just to get a test drive so I can see that their customer service hasn't improved in the last 10 years.

Went in looking for a car expecting to be there all day, but instead was out of there within two hours with the car of my choice 100% no pressure to buy any other vehicle that I was not interested in, sales person Francisco Chavez was very helpful in every way possible, if I ever need a new or used car again I will definitely be back.

Francisco chavez was super knowledgeable and helpful. Definatley would go back to him. I posted on facebook for all my friends to go to him when ready to buy a car.

Went to go look at a (2) vehicles I found online. My experience was such that my next vehicle will most likely come from DCH dodge.. of Temecula. Robert Traver was my point of contact, and he was very polite and not pushy.

I stopped by the dealership to discuss a new car lease. The sales person did not get back to me after a couple of weeks. When I called and spoke to the Fleet Internet Sales Director, who I had met at the dealership, he was impertinent, arrogant, and unfriendly. While raising his voice and nearly shouting at me on the phone, explaining how competent and knowledgeable his dealership was, after he calmed down, he said he would get back to me about leasing the specific car I was looking for. I had initially discussed this vehicle with him and one of his sales staff while at the dealership. Neither he nor his sales person ever contacted me again. For good sales service in getting a specialized/customized vehicle, I don't recommend this dealership.

It was my good fortune to get Greg Carey as a salesperson from the dealer's webpage. Greg was friendly, professional, knowledgeable and helpful. I found a variety of cars/models that interested me. When I went into the dealership, Greg showed me those same cars and made recommendations and suggestions. Although he offered a test drive on each one, I narrowed my search down to three to drive. He could not have been more on top of the information on each car and was able to compare the differences for me as we drove. He applied no pressure as I decided on two that I liked, a new Chrysler 200 vs. a used Chrysler 300. I know that the end of the year makes dealers want to push new cars over their used inventory, but Greg told me that all that mattered was that I got the car I wanted. He worked up pricing on each, got approval for the offers and let me make the decision without pressure. It was a very refreshing experience. Once all was done, he set with me and explained the operation of each feature. Great experience overall! Recommend the dealership, but especially the sales professional!