DCH Honda of Temecula

If I could give Honda no stars I would have. Honda dealership in Temecula, CA because they are NOT WILLING to honor their own factory warranty or a paid extended warranty related to repairs of a sports car with only 11,000 mi. My grandson took the car in for service and was immediately told it would cost nearly $10,000 to replace the entire transmission and they never mentioned the warranty. When the warranty was mentioned Honda claimed it wouldn’t apply because it doesn’t cover “wear and tear.” The car only has 11,000 mi. The finance department reviewed the extended warranty and the transmission is covered. Plus the transmission is covered under the factory warranty up to 5 years or 60,000 mi. Now Honda claims the car has been abused and that’s why the warranty is not being used. How could a car be abused with only 11,000 miles of driving. A Honda service tech admitted the original tires look brand new. The main problem is Honda had concluded the car must have been abused when they saw my grandson, a young minority male driver. Now what young male would abuse a brand new sports car purchased as a gift by his parents. Honda made this conclusion even before the transmission was pulled out and inspected. So basically they profiled him, a minority male and the type of car he drove, a sports car. An investigation with Honda corporate has been initiated. But people still need to be aware of what takes place at our local Honda dealership. Our young people should not be taken advantage of by our local dealerships.

From the moment I arrived, everything was very professional, and despite the busy holiday time, everyone was very friendly, and efficient. I was there for an oil change, and Russ Capuano quickly checked me in. About a half hour later, Russ followed up with me on some other issues, and then the team quickly completed those too, and my car was done within an hour. Even the cashier was very professional and friendly! What a nice treat to actually enjoy getting your car serviced!! Merry Christmas to the Honda Team, and thanks for a great experience!!

C.J. was fantastic to work with. He kept me informed about the service schedule. I would highly recommend him as your service manager! Thanks C.J. !

Rick is the main reason I continue to come back . All of my car needs are taken care of and all of my concerns are listened to , with great patience and care . I appreciate and value his honesty and have no worries with my vehicles being serviced .

Cody took the time to follow up with me after my first visit and helped find just the right car based on my expectations. He facilitated a smooth process in buying the vehicle, from a visit with the manager to signing the financial papers with accounting. He even drove my new car to my home to help out!

Service manager Tim went above and beyond normal customer service. Whole staff was friendly and professional. I would recommend DCH Honda service department to anyone.

I bought my last two vehicles at this dealership. They have a very reliable and professional service department, which is one of the top reasons I bought my last vehicle here as well as the great product Honda surely is.

I purchased a used vehicle via the internet. I flew out to California to finalize the paperwork. The team did a great job on resolving an issue that occurred during the finalization of the sale. I highly recommend this team.

They made it very easy and fun to search for a car the vehicle I ultimately wanted. They had answers to all my questions and worked out a deal that was fair on both sides.

Daniel was great! Brought my car in for a battery issue and a recall issue. I was greeted promptly, and service was done in a timely manner.