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Tuttle Click Ford Lincoln

(693 reviews)

Reviews

(693 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My Service of Ford Energi Fusion

Easy to work with and comprehensive service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rabbi

The staff and the service were both excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Dept Review

Your service department still needs some serious attention. The problem this time is my oil was changed while you had my car for 3 weeks to correct a recall. The tech never reset the maintenance alarm so that went off about 3 weeks after my recall work. I took the Escape back in to the service dept to have that reset. Then a week after that I get an email and voicemail that I'm due for my routine maintenance. Sheesh, get organized.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Replaced Fuel Pump on Lincoln Town Car

Service was excellent, But expensive for the part and labor. To replace a Fuel pump for over $1000.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

I bought my mustang at your dealership in Sept 2005 and have been bring it in for all my service needs ever since.My service man Michael Towles treats me with kindness and respect.I trust him to treat me fairly. Any work done has been correctly the fist time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tuttle Click Collision Center was amazing! A+++

David Reuter was very easy to work with. He answered my calls, answered all of my questions in a timely manner and worked diligently with my insurance company to complete our issue with 100% satisfaction! Thanks David for your honesty and integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent facility and service

My Fusion needed an oil change and a recall service and Paul Parsons my service advisor scheduled a convenient appt. for me. Arrived for apt on time details reviewed, and Paul identified another recall work to be done and committed to get done right and on time. Waited for car at the nice facility with wifi, completed work projects while waiting and the car was serviced and completed right and on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mrs.

The female service person that helped us was impeccable. Think her name was Jenna? She was very friendly and thorough and had a great demeanor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review of Car Buying Experience

My experience at Tuttle & Click was ultimately great. The sales persons who sold me the car were wonderful. I bought a Ford Edge and I felt that every effort was made to give me what I wanted in the car. The service was great and the staff was very helpful. I enjoyed buying my care at Tuttle & Click Ford very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality you can trust, from neighborly advisors

The staff here are resolute in representing the quality of service we have come to expect from Ford. Mike, my service advisor gives the kind of care that you'd find in a neighbor. Thanks for everything! - Jay S. Tin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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