Reviews
Great Service, Professional
Mark was extremely professional and always responsive. He stuck with us for over 6 months waiting for our BK to be finalized. Did weekly follow up and was never pushy. Thanks Mark. Also, Mechelle was a great finance manager. Made the signing extremely comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this fantastic review, Jeffrey! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with Mark and Michelle. We hope to work with you again in the future and feel free to visit us on Facebook for access to our exclusive specials. Sincerely, Shirley
warranty repair
The service writer dug in to figure out what was going on. I had a similar situation with Toyota, and the service writer clearly didn't care. That is a big reason why I now own a Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this great review, William! We are so pleased to hear that our service team went above and beyond during your service visit. Delivering unmatched service to each and every customer is very important to us. We look forward to seeing you next time! Sincerely, Shirley
Great experience
I had an appointment with Brian Carson and was taken immediately. I was in and out in approximately 10 minutes and was treated very well. I was called by Brian when the car was finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us, Craig. We're happy to hear that you had such a positive experience with our dealership. Brian is a valued employee so I know you were in good hands. Please let us know if there is anything else we can do for you in the future! Sincerely, Shirley
Very Nice Staff and Caring Service Writer!
The new service writer was fantastic and very attentive! The mechanic's were very good at addressing the issues I had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating, Augustin! Our whole service team will be delighted to learn that they were able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
Excellent service
Don Palmer was extremely helpful. He went above and beyond all of my expectations, and I will be recommending him to all of my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for recommending us, we greatly appreciate you spreading the word on our behalf! We are pleased to hear that Don took such great care of you during your visit. Our philosophy is simple; to find the vehicle that is the perfect fit for the lifestyle of each person that we help, and we know that that takes a little extra care. Please don't hesitate to come in and see us if there is anything more that we can do for you. Sincerely, Shirley
Janey was excelent. work seems to be good.
Janey was excelent. She took care of me without an appointment. The work was done as expected and fast. When I returned to pick up my Ford Janey was outside wiping it dry from the car wash. Great Job!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic star-rating are greatly appreciated, Chris! I am elated to hear that Janey was able to provide you with the knowledgeable and top notch service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you in the future. Before your next visit, be sure to check us out on Facebook to take advantage of our exclusive monthly specials! Sincerely, Shirley
agent very helpfull exelente dealer
the service was great the service person that help me for the moment that arrived he introduce his self in a professional way he listing to my problem told me how long was going to take to did the oil changed (( overall the service was very good)))
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review, Francisco! It is of utmost importance that our guests leave our dealership confident that there car was serviced correctly. I am happy to hear about your positive experience with us and we hope to work with you again in the future. Visit us on Facebook for access to our exclusive specials. Sincerely. Shirley
Love the new facility & great service
I was very impressed with my first visit for my first maintenance on my Edge. The personal touch given from the moment I pulled up to the moment I left was very much appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Heidi, thank you for the kind words. We're delighted to hear that your entire experience at our dealership was excellent. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. We look forward to your continued patronage of our dealership! Sincerely, Shirley
Excellent, courteous service
The courtesy and attention to detail your staff demonstrated, in spite of our visit being for a warranty-covered repair only.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, Derek! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; for first access to exclusive specials. We appreciate your patronage and we look forward to working with you again soon! Sincerely, Shirley
Anthony Nokes was a fantastic salesman!!
My experience went exceptionally well. Anthony Nokes, my salesman, was fabulous. He made sure I was completely happy with my choice of vehicle. It can be very scary buying a car, but he put me completely as ease. His knowledge of the cars was very impressive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Suzy, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Anthony is an all-star member of our team and I will be sure to pass along your kind words. We hope you're enjoying your new car and if you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley