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Commonwealth Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,419 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Commonwealth Volkswagen from DealerRater.

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great service

Martin was terrific. Explained everything and the car was ready nearly exactly when he said it would be. it is worth the drive from Amesbury to have such great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for writing about your visit with us! I am happy to hear that Martin was able to provide you with the great customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Great service and great facility

As always, the service advisors are great, the service is done in a timely fashion and there are always great movies to watch while waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks Janet for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We look forward to servicing you again. Be sure to like us on Facebook to get exclusive specials! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Great service and very clean facilities

nice people, waiting room, coffee and cookies!! Quick service too. Even though it was close to closing, we were still accommodated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a clean and comfortable place for all our guests during their stay at our dealership. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Great sales person

Justin Catanelli was very calm,no presure and very helpful. Made us feel as tho he cared about what we wanted. He guided us to the right vehicle and showed us that leasing was the best way for us to drive a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It was a pleasure to read about your first buying experience working with Justin. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

great service, very friendly and helpful

everything was great from service to being clean . always very nice people working in there, and are more thn happy to meet my needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Car Servicing

The atmosphere is spotless, pleasant and professional. The service personnel are always accommodating and strive to keep customers updated on the service being performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your awesome review! I'm very happy to hear that our team provided you with a pleasant, professional, and accommodating service experience. They take pride in their customer service and always makes sure our customers know everything that is going on! Please let us know if there's anything else we can do for you. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Good experience

Jane was excellent we knew what we were looking for she guided us through the process and was attentive to our concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jennifer, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Jane was so positive. We always do our best to make sure all of our customers leave with the right vehicle. At Commonwealth Auto, we always strive to provide the utmost in quality and customer satisfaction. We look forward to seeing you again. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Great Experience at Commonweath VW

The vehicle check in was very nice, being out of the elements and the Service Representative was knowledgeable, thorough and communicated all points I needed to know.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the excellent review! It is great to know that our service team was able to provide you with knowledgeable and thorough service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

great service

great facility very clean ,good prices,excellent knowledge of salesperson you there you feel like family recommended next car will be from there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Jacek! Thank you for taking the time to write about your experience. It is magnificent to know that our staff were able to provide you with the exceptional and knowledgeable service that Commonwealth Auto is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook followers. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Commonwealth Motors lives up to their Moto

Very nice sales woman, facility was comfortable. I did not feel pressured. The finance man was friendly and nice too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tracy, I sincerely thank you for going out of your way to write this review about Commonwealth Auto. We understand that one thing people desire most about their car buying experience is that it is comfortable, friendly, and pressure free. We try to create that environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Also like/follow us on Facebook to stay connected with special events and deals. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000