Reviews
Bad Cars, bad customer service and bad management
Returned my car after 3 days. Engine light came on they kept my 4000 down payment and my trade in title. Bad cars, bad management and bad customer service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Thelma, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5556 to discuss what we can do to help.
Car Buyer
I this was the best car buying experience I?ve ever had. Fred and Frank were outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Richard! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service and follow thru in keeping contact with me...
Great service and follow thru in keeping contact with me to know when it would be complete. I would use and recommend the service department in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unhappy customer
They don't disclose damage to their cars. I purchased a dealer certified car but had damage that was not disclosed and is not covered under extended warranty they sold me.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Mohammad, for leaving us this response. If you would be willing to give us another chance in the future, please reach out to our General Manager at (714) 627-5556. We would appreciate the chance to turn your experience around.
Top Notch Service
Love this place. The people and the service quality deserves more than 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kim, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
G37 condenser leak
Excellent service and repair. Mechanic and service personnel went above and beyond!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad everything was completed to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
AutoNation Infiniti Tustin
Burt was the salesman who helped me. He was very helpful and showed me how to operate the Infiniti qx30. It?s a little different. Burt was very pleasant and no pressure. The other dealerships I was at had like sharks out in the front staring at us. The shark salesmen. But if your looking for a Infiniti Burt is the one to see. No pressure no stress no problem. I am a very happy camper. And the cars are beautiful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sharon, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Awesome service experience!
Having my car serviced at the Auto Nation Infiniti dealership in Tustin is always an awesome experience! The service team is courteous, friendly and extremely knowledgeable. They always take great care of my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kim, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!
Phil Feldhus?s New Q 60 S Purchase
Gil was friendly and knowledgeable and really worked with us. He took the time to show my many of the functions of my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Philip, it is great to read such wonderful comments about your recent experience with Gil! If you ever need help, just give us a call. Happy motoring!
Review
Enjoyed my time there everyone was very helpful. Would recommend to others
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sam, we're happy you found our staff to be so supportive during your experience here at AutoNation INFINITI Tustin. If you ever need help, just give us a call. Happy motoring!