AutoNation INFINITI Tustin

Happy with my Porsche 911 Sales process went really smooth and fast. Big shout out to sales rep. Anthony for taking good care of me. He also delivered the car to my address at no charge. Only negative thing. The front brake pads needed immediate replacement. I believe if they measure 3-4 mm AutoNation won?t replace them. I found that to be pretty poor since it also illuminated the brake wear light on the dash. I was well aware but it wasn?t a deal breaker.

I recently brought my vehicle to Tustin Infiniti Auto Center for a basic diagnostic and was disappointed with the overall experience. While the staff was polite, the service left a lot to be desired. It took over a week just to receive a diagnosis for an issue that turned out to be fairly simple?something that most other shops would have turned around in a day or two. On top of the delay, the cost was significantly higher than what I?ve seen at other service centers for similar work. To make matters worse, when I picked up my vehicle, it was still partially disassembled and not in a drive-ready state. I expected more from a branded dealership in terms of both professionalism and attention to detail. I hope they take this feedback seriously and improve their communication, pricing transparency, and overall efficiency.

The sales person Sam was nice and kind, I was happy with my monthly payment, they waited for us to show up knowing we were driving over 2 hours to see our Cadillac Escalade. Thank you

Friendly, helpful, and quick. However initially I was recommended a very expensive service when I really just needed some basic things done.

The service we have received at Infinity of Tustin for our Q60 exceeded our expectations. Gabriel Palmaro, the service advisor, was professional, friendly, knowledgeable, attentive, and overall an asset to the Infinity team. We appreciated his assistance and quick responses to questions, appointments, and work to be done. The service staff completed all repairs in a timely manner with our vehicle being returned clean and cared for. We appreciate Gabriel and his staff. Thank you! Ramon & Stacey

I was there to get my car service, the guys are great there, they told me everything up front and got me out of there and fix my car in a good timely manner. The service manager also follow up with me asking me if everything was good with my car and how was there service to me, I like that. I will go back there again to get my car service.

First class dealership. Great people, great people. Big shout out to Gabriel in service. Took care of me and kept informed along the way.definitely going back to him when I am due again for service!

I bought a vehicle "as is". The salesman opened the doors twice and didn't pass along that the keyless entry fob did not work. I later let the salesman know and he said he would talk to his manager. I never heard back.

I am reposting my review after being asked to remove it previously, as the dealership is now under new management and initially seemed willing to assist me. However, I’m leaving an updated review to ensure others are aware of my experience. Despite being told my vehicle was fixed and had undergone a 100-point inspection, the engine completely shut off while I was driving with my children on the freeway, putting us in a dangerous situation and nearly causing multiple accidents. They sold me a lemon. I’ve been going back and forth with the previous manager and couldn’t make any progress until I physically returned to the dealership because no one responds to phone calls or emails. If William or Lance sees this, I urge you to follow up on my email or return my calls as promised. Representatives have assured me multiple times that someone would get in touch, yet I’ve received no response. Update:Even the responses to all your reviews seem automated. I have tried contacting the manager for over a week and a half and I’ve left multiple messages With Nico and William. Have I heard anything yet? Not a single word.

Great service and all the staff are so helpful, really they don’t waste your time