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Jim Ellis Maserati

(250 reviews)
Visit Jim Ellis Maserati
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30pm–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 8:30am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (866) 471-0362 (866) 471-0362
Used (866) 471-1771 (866) 471-1771
Service (866) 472-0242 (866) 472-0242

Reviews

(250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Maserati from DealerRater.

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Customer service was great!

Customer service was great! Unfortunately, i was sold a lemon! I’ve spent more money on repairs than anything else. I drove 8.5 hours away to purchase what I thought would’ve been my dream car. The car drove great at first. Then all of a sudden my sunroof stopped working, my breaks begun to squeal and my tires needed replacing. All within one month of me purchasing my vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ken and Raychel were a pleasure to deal with and can’t

Ken and Raychel were a pleasure to deal with and can’t wait to purchase my next Maserati at Jim Ellis again such a great experience and welcoming feeling

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Wow!

Wow! Buying a car couldn’t be any easier! Raychel (at my direction) had me in and out of the dealership in less than an hour with a CPO car selected and deposit. I came by the next morning and in 40 minutes traded in my 2016 QP and drove home in my 2020 Ghibli. Raychel is amazing! Knocked it out of the park with customer service. She sets the bar high going forward. Much better service than what I’ve had at Porsche, Lexus, BMW, Audi and Mercedes ATL dealerships. She is a winner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Maserati for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

This dealership was the best one I ever been to.

This dealership was the best one I ever been to. I definitely will recommend this to family and friends. Ms. Raychel went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Rico, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Maserati, we value our customers and we look forward to seeing you on your next visit. Take care!

Rachel and Mr.

Rachel and Mr. Forrest at Jim Ellis Maserati is a joy to work with. Very helpful and humble from A to Z. Very knowledgeable staff ❤️❤️❤️.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Jamal has been helping me get car service.

Jamal has been helping me get car service. This is my second Maserati. And I trust Him. Very pleased with the service. Thanks Jamal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Maserati! Please don't hesitate to reach out if there's anything additional we can do for you.

Thank you Mr Jamal Diamond!

Thank you Mr Jamal Diamond! Great service! Will be back again next time I need additional assistance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Maserati! Please let us know if there is ever anything else we can do for you! Safe travels!

Raychel at Jim Ellis Maserati was amazing!

Raychel at Jim Ellis Maserati was amazing! Knowledgeable about the cars, patiently answered all my questions, worked with me to get the right price, and even came in on her day off to help me! Could not recommend her or the dealership more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

Everyone here is great!

Everyone here is great! Raychel is amazing! Would buy from Jim Ellis Maserati again. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests. Thanks again for your business! Take care!

I recently had the pleasure of working with Raychel at

I recently had the pleasure of working with Raychel at Jim Ellis Maserati and I couldn't be happier with the experience. From the moment I walked in, Raychel greeted me warmly and took the time to understand exactly what I was looking for in a vehicle. Their knowledge about the cars on the lot was impressive, and they patiently answered all of my questions, ensuring I felt confident in my decision. Raychel made the entire process smooth and stress-free, and I left feeling like I got a great deal on the perfect car for me. I highly recommend Raychel and Jim Ellis Maserati to anyone in the market for a new vehicle. Thank you for the exceptional service!"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests. Thanks again for your business! Take care!