DCH Toyota of Oxnard

I don't ever want to speak bad about anything or anyone, but I would like to help the next person that thinks about coming to DCH Toyota of Oxnard avoid getting into the same headache and nightmare I am in because I trusted in the wrong dealership and salesperson. Toyota sold me a very bad vehicle. And although they said they check it and everything was in great condition, in was in fact NOT!!! Two weeks after I left their lot, I started experiencing problems, I would bring it in and "get the problem fixed" and what seemed like every two-three weeks after every "repair" I continued to experience the same problem. I honestly believe they knew what problems the car had and refused to fix it to sell it the right way. They just overlooked the issue and prayed to find a dummy and so they did. After the 3rd time of us calling for the same issue, they stopped returning our calls and have been avoiding us ever since. Instead of working with us to fix up the car they just went ghost. I get everything is a business, but it doesn't hurt a business to be decent. I wish there was a law or something in place that makes sure that dealerships buying vehicles that aren't from the same brand that enforces them to do full on thorough inspections and that makes them fix any and all problems when they get the cars before selling. Salesman Chris Rodriguez and the mechanics at Toyota and anyone else that saw or touched my car, knew exactly what was happening and there's absolutely nothing they can say that they did not. You are supposed to be professionals but have turned out to be the complete opposite. Some of us cannot afford new car payments and have to seek for used just to get us to work and back so if you do end up having to buy used from DCH Toyota of Oxnard please make sure you push for a complete diagnostic of the vehicle before purchasing.

I purchased two Preowned vehicles from this dealership. I am very happy with their sales and service department. I highly recommend them for their honesty and loyalty. I live in Thousand Oaks but I come all the way to Oxnard because I trust them.

TERRIBLE! We just bought a new Grand Highlander - OUTRIGHT! - 3 days ago. We had also gotten a quote from Toyota of Thousand Oaks, but they didnt have a car in stock for us to try. I test drove one in Oxnard, but it wasn't the color I wanted - however it had all the bells and whistles. The salesman who helped us, REY REYES, said they were getting that car in white in a month so we put down a $1000 deposit. A MONTH LATER, When it came time to purchase the car, I was surprised at the payoff amount. It seemed pretty high. I found what I thought was the spec sheet for the car. There were all these extras listed like panoramic moonroof, panoramic camera and many others. The price at the bottom (before taxes and fees and extended warranty) was just over $55K. That was almost exactly the same base price I was given. I figured it was all the extras on the car. I WAS MISTAKENLY LOOKING AT THE SPEC SHEET FROM TOYOTA OF THOUSAND OAKS! Toyota of Oxnard had never given us a spec sheet listing all the items for our car. We also purchased a $3,900 extended warranty and traded in my awesome Sienna Van. When all was said and done, the car that was listed at @$49K was @$64K!!!! With all the excitement of the day, we didn't check to see if all those extras were in/on the car! ***The car we test drove had all the extras, ***Rey had said they were getting that exact same car in white for us to purchase - We just electronically signed everything while they laughed and joked with us. Yesterday I was putting my stuff into my new car when I realized we DID NOT HAVE ANY EXTRAS! I looked at all the paperwork they gave me and there was nothing listed about what was included. FINALLY I found a window sticker that had been folded up and put into the glove box. The only extras on that sticker were $450 for "Special Color" and $398 for carpet floor mats plus a delivery fee. EVERYTHING ELSE WAS STANDARD FOR THAT MODEL & THE PRICE WAS $51,638! WE PAID $55,259! FOR A STOCK CAR! So I asked Rey "WHY WERE WE CHARGED AN EXTRA $3,621 ABOVE STICKER PRICE?" I asked him to please just send me a list of everything we were charged for. The only response I received was he had told us about the “Market Adjustment.” We were never given a dollar amount regarding that "MARKET ADJUSTMENT!" I assumed that meant we wouldn't be getting a break on sticker price - no negotiating the price down like previous years! Not that they were going to tack on thousands of extra dollars! I texted again and again asking Rey if he could PLEASE just send me a list of what I paid. WE JUST GAVE THEM $45K IN CASH PLUS A TRADE IN FOR 20K THEY WILL NOW SELL FOR $40K! I WAS TOTALLY GHOSTED! NOT ANOTHER WORD! He was so attentive - BEFORE we purchased this car. But he got his commission so WE NO LONGER MATTERED! BOTTOM LINE: This dealership charged us an extra $3,621 in the name of "MARKET ADJUSTMENT!" ***Had we purchased from TOYOTA OF THOUSAND OAKS we would have gotten this car with all kinds of extras FOR THE EXACT SAME PRICE! GO THERE!! GO ANYWHERE ELSE!!!! This dealership will shmooze you and make you think they actually care and want to do right by you. Showing you one thing and giving you another, making you think all the upcharges are normal - and then you don't exist. Skirting the line of what's legal, even if it's morally bankrupt! I am so upset! I have major medical issues and This was all the money we had and slipping in an extra $3,600... YOU SHOULD BE ASHAMED OF YOURSELVES!

I would not trust this place I’m just letting you know before you come in just saying for the next guy this review might save you time and money

Jack Martz was very polite and honest with me about my brakes I will tell people to take their car there because they will give you an honest deal I was pleased with the service at Toyota of Oxnard chiques hello God bless

Excellent experience once again buying from Toyota of Oxnard. Test drive the car and it take long to agree on a number. I Will continue to use Toyota of Oxnard.

I purchased my leased vehicle from DCH Toyota of Oxnard on 2/19/22 with the understanding that I'd refinance the vehicle with my Credit Union on the following business day. Subsequently, on 2/22/22, the vehicle was refinanced and a check for payment in full was mailed to DCH Toyota of Oxnard--this check was cashed by DCH Toyota of Oxnard on 3/2/22. Unbeknownst to me, my account with Toyota Financial remained outstanding and I received a late notice. Upon speaking with Toyota Financial on 4/12/22, they indicated that payment was never received from DCH Toyota of Oxnard and advised me to contact the dealer. That same day, I contacted DCH Toyota of Oxnard and explained the situation. At that point, I was transferred to the "Finance Department"; however, the phone kept ringing and finally went to voicemail. I left a message and never received a call back. Not hearing back from my voicemail, on 4/18/22 (and a follow-up on 4/19/22), I emailed the following three individuals at DCH Toyota of Oxnard: Andres Santander Finance Manager asantander@dchtoyotaofoxnard.com Richard Hill Finance Manager RichardHill@dchtoyotaofoxnard.com Lee Jaitt Finance Manager ljaitt@dchtoyotaofoxnard.com Not hearing back from the three individuals above, I emailed the following individual on 4/19/22: John Hautman General Manager jhautman@dchusa.com To date, I have not received a call back nor have I received a response to my emails that I sent DCH Toyota of Oxnard. My Credit Union and Toyota Financial have also made attempts to rectify this situation with the dealership, however, they too have been unsuccessful.

I do not usually leave reviews, but I really want to warn people of my personal experience in case if they were also going out of their way to go to this dealership for a used car like I was. This has been one of the most frustrating used car buying experiencing I have had. I came to this dealer to buy a used car since I was having no luck with private sellers who would unfortunately provide dishonest information about their cars on sites like craigslist just for me to find out when I meet them to see the car. I saw that this dealer had a 2015 Toyota Yaris for sale and went to go get a test drive. From the pictures of the car online, there was no obvious serious damage on the car. However, when I went to test drive the car, I noticed the front bumper had a big crack on the front passenger side. Since the damage was CLEARLY not in the pictures online, it was surely caused by a worker backing up into it with another car, which had to be the case since the Toyota was parked with another car in front of it. The workers refused to do anything about the crack in the bumper, even though a finance rep told me that if a worker does something like that to the car, they have insurance to cover the damages, but apparently not for my car though??? Despite this, I still very much needed a car so I ended up buying it even after they refused to take care of their damage that was obviously not there in the pictures. Another thing to watch out for is that even though my car was listed as $10,889 online, the sales rep told me that the final out the door price would be over $14,000 because of some 'added security' features?? but they said they would sell it to me for $13,000 like they were giving me a deal. I understand that sales tax would bring the price up a bit but I found that amount just ridiculous. Maybe that is to be expected if buying from a dealer, I just wish I knew that beforehand. I just feel like they hustled me into paying more than what I was comfortable with (considering the damage) with one of their sales tactics, which I guess is my fault for falling for it. This was already enough to make me never want to give them business again, but on top of that, THE VERY NEXT DAY I EXPERIENCED ENGINE ISSUES THAT WERE NOT PRESENT DURING THE TEST DRIVE. When I try to turn my car on in the morning or after my work shift, the engine cranks very slowly as if it was a cold day even though that is not the case at all. With the temperature outside, there should be no reason why my engine is starting cold after my work shift, especially not for a Toyota under 100,000 miles. When I called to ask what they can do for me in my situation, they told me the car was sold as is and there is no warranty for cars over 80,000 miles (mine is 93,000). I would expect for this car in a good condition if I am purchasing it from a dealer, but this dealership essentially dumped a busted car on me for full price with no care for the damages they caused or the problems they failed to address. I have had some bad luck with private sellers and I wanted to buy from the dealer instead because I thought that they would be more reliable than buying from some stranger off the street, but it looks like I was sorely mistaken since apparently they do not inspect or maintain their own used cars. I've heard about dealers ripping people off and this time I finally got to experience it first hand. I can not recommend that anyone goes to this dealer. Their sales reps may seem friendly but they do not take care of you at all and just want your money in exchange for freeing up some space on their lot. If this is really what buying from dealers are like, I definitely wish I just went the route of buying private and paying extra to get the car inspected by a trusted mechanic rather than their own "mechanics" who would miss something like this.

I have been going to DCH Toyota Oxnard for years. Just had my car picked up today, and I had an excellent service from JC (Juan Carlos)!

I am so happy with my new truck and I am so please with the good service and professionalism Johnny Flores and Miguel the sale men they give me the best of the work time they need for the customers. I glad ai went and buy it from them thanks 😊