Reviews
The clubman
Had the car ready as promised.facility is always clean.I enjoy talking to the sales guys while waiting on my car.great place to be if you need service.and the car wash!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mini of Alexandria great experience!
Friendly Staff made �� buying easy. Would defininitely recommend this dealership highly to others. Service staff great too. All around very positive experience. Thanks mini of Alexandria
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy Client. Purchased 2019 S Mini Clubman ALL 4
I had a great experience purchasing my 2019 S Mini Cooper S Clubman ALL 4. Both Peter (sales manager) & Mo Abadi (Motoring Advisor) are very professional, knowledgable. Very happy with my purchase decision. I will definitely recommend the dealership and more specifically please go see Mo.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my new Countryman!
My experience at Passport Mini of Alexandria was awesome. Matt was very professional, knowledgeable, not pushy, answered my questions and taught me with great patience how everything worked! Would highly recommend him and the Dealership!! Stacie explained the various options on the extended warranty with clarity and made the signing process a piece of cake!! THANK YOU!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mini for my Daughter
Excellent experience. No pressure to buy. Let us test drive three vehicles. we left and came back a few days later with no pressure and ended up with an excellent car at a very good price with excellent service to match. Matt was awesome. Would highly recommend him. Made my daughter feel very special.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amanda
From the time I went in there to purchase my car, the customer service was great. Vinnie was the guy I dealt with and he answered all my questions and concerns. The buying process was easy. Also, Menardo Gomez from service was excellent in his service provided after I took my car back after suffering a flat because of hitting a pothole. Thanks for the excellent services provided guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Mini Experience!
Empty nester seeking smaller car! New Mini convertible was the answer. Jairo was a great help. The Mini is a lot of fun and drives beautifully. Would definitely recommend Passport of Alexandria.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First return since purchase
Took our 2017 Clubman in to have its first oil change. Called and got a time that was soon and convenient for me. Showed up and they had me in and out in under an hour, having changed the oil and filter, checking and adjusting tire preasute and performing a courtesy check which included a wash. My first service visit was as pleasant as the buying experienc!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Operations Manager / Promoter
2 days after purchasing a used car, the engine check light came on. When I informed my salesman, he was quick to get me to bring the car back to turn it into service and to give me a loaner for the 4 days it took to do a complete review of the cars operation. The service manager called me daily to update me on the status of the review and what was being done and they charged me nothing for all of the work they did on the vehicle. I am convinced that Passport Mini is customer focused, dependable and trustworthy dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Mini Owner
My wife and I had been looking for just the right Mini for our needs and wants. As any Mini owner knows, they each have their own "fingerprint" with all the options, packages, & accessories. Jeff Wannall (Sales Advisor) was able to assist us in our search. He found the perfect pre-owned 2017 4-door "S" in Red that we wanted, along with all extras that we preferred. Thank you everyone at Passport Mini for being so receptive, accommodating, and kind. We truly had a wonderful experience. Terry & Sandra Fletcher-Richmond, VA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase