Passport MINI of Alexandria

Great service They fix a problem in my mini with the check engine light and the person that take care of me at the reception was so nice and professional Thanks Stacie !!

I was in the process of buying a new mini from mini of Alexandria to replace the one I bought from them earlier. To be completely transparent, the salesman (David) and I completed negotiating the trade-in value of the old mini and we were discussing the new car value. He stated a figure and when I informed him that I will not be interested if that is the price he slammed the phone down. I was disappointed not only as a human being that expect to be treated with professionalism and common courtesy but also as a client of the company. He should know better and should be held accountable for this behavior. I am writing this to inform management of this as well as to inform potential clients to expect such reaction even when you are using credible and legitimate proxies such as consumer report as a bench mark for market value. That is not too much to expect from a legitimate company.

I was in the process of buying a new mini from mini of Alexandria to replace the one I bought from them earlier. To be completely transparent, the salesman (David) and I completed negotiating the trade-in value of the old mini and we were discussing the new car value. He stated a figure and when I informed him that I will not be interested if that is the price he slammed the phone down. I was disappointed not only as a human being that expect to be treated with professionalism and common courtesy but also as a client of the company. He should know better and should be held accountable for this behavior. I am writing this to inform management of this as well as to inform potential clients to expect such reaction even when you are using credible and legitimate proxies such as consumer report as a bench mark for market value. That is not too much to expect from a legitimate company.

I LOVE my Mini Countryman and I can't believe I've already had it for a year! Passport Mini of Alexandria was such a pleasure to work with on both the sales and service for this adorable car! My car is in great shape, but since I've had it a year, I took it in for a service appointment. I was able to get the service appointment time that worked for me and when I was running late on the day of the appointment, they were super flexible and it wasn't an issue at all. They just moved my appointment to a later time for me - so nice! I was given a loaner so I could run errands while my Mini was being serviced - nice! The service rep told me that the appointment would take about 1.5 hours and that's exactly how long it took. I picked up my Mini from the service appointment and drove off a happy customer. :)

My service was very good. I had strips put on my car and it looks very good. I am satisfied and I like the way my car looks

Andy was Awesome! The people were great! I just bought my SECOND new Mini! They are too much fun to drive, even in our traffic. I look forward to fighting traffic in my new Mini.

I purchased my new MINI convertible from Passport of Alexandria in April 2015 and recently had a service appointment at the dealership. The entire experience was great so far. I had already done a fair amount of research and went there with a good idea of what I wanted - everyone was very friendly, helpful, courteous, knowledgeable and trustworthy. They even helped me get a better interest rate on my car loan which was nice. Highly recommend, they are good people.

I purchased my Mini Countryman S at Passport Mini of Alexandria three years ago and have had nothing but great experiences there ever since. My last service appointment was just a few weeks ago and, as usual, everything went extremely well. Justyne, my service advisor for the visit, was professional, pleasant and thorough, and went the extra mile to ensure that the work was completely taken care of. It was a very pleasant visit. Thanks Jim, Andy and Justyne!

The service manager, Dan Rodrigues, is professional, warm and accommodating - he finds out what the customer needs and wants and provides it. The facilities are comfortable and provides drinks and food to pass the time when waiting. Scheduling is easy and fast. Every that is done to the car is explained in detail. It is a relief to know Passport is there.

I recently bought my new MINI from Passport of Alexandria. The entire experience was great. I had already done a fair amount of shopping and went there with a good idea of what I wanted. I was given attention immediately (those of you out there who are women and who have walked into a car dealership alone and been ignored will particularly appreciate that), and was treated with interest, friendliness and respect throughout the entire process. I am delighted with my car and would recommend the dealership. Thanks Andy and everyone!