Passport MINI of Alexandria

Brought and serviced 5 Minis so far, Thanks Peter Lawford!!

I just purchased my first car from Matt Karau, and it was an amazing experience. He took the time to show me different vehicles in my price range, and in the end we found the perfect car after looking at 5 different vehicles. Even though I did not buy a MINI and I did not finance with them, he still treated me with the utmost respect, and took the time to go over every question that I had. I will surely go to Matt when I next need a car.

Bought my 2010 Mini there. A Mini dealer opened near me. I'll travel toe 40 miles or so to go to Alexandria Mini. Excellent service and customer relations.

I did not purchase my MINI from Passport, but I've been taking it to them for service since I bought it. They are always patient, courteous, never rush me when I have questions, and everyone is super friendly. They offer loaner or rental cars free of charge, although I don't know whether that changes when my car is no longer under warranty. They always do exactly what they say they will do and get it done on time. There is no pressure to have unnecessary work done, but they are thorough in explaining what does need to happen and why. The lobby is fun and comfortable with coffee. water, and snacks available while you wait. Passport makes the not-so-fun experience of having your car serviced a much more pleasant one. Love this place!

We bought our used MINI earlier in 2016 at Passport MINI of Alexandria and love it. Mo helped us with the buying process and was very helpful and followed up after the sale. Last week my check engine light came on. I was able to get my MINI in for service the next day, was provided a loaner vehicle, and it was ready to go two days later. Frank was really helpful in the Service Dept. We are pleased with the buying process and service!

My mini experiences at Alexandria have been very good. The people are pleasant, competent, and efficient.

I have been dealing with Passport Mini of Alexandria for going on 6 years now and have had nothing less than excellent service with them. I have bought two new Mini Coopers through them, a Mini Cooper Hardtop S and most recently a Mini Cooper Countryman S. My Salesman, "Vinnie at Mini" keeps me posted and up-to-date on all the new features and the service department has always been timely and knowledgeable. One of the best things I really enjoy is driving a new loaner car when I go for service. They always leave me wanting my next Mini. Recently I drove the new 2016 4 door Hardtop Mini Cooper S. It had all the bells and whistles, including lights in the exterior handles, passenger-side reverse-mirror turn-down, and Mini Connect. I can hardly wait for my next Mini. Hmmm.....Convertible or Clubman....oh the choices.!

I just leased my 3rd MINI from this Dealership. Like the two times before, it was a great experience. I keep on dealing with the same people, Ahmed and Andy, and this time Mo joined the team. He brought around one car after the other, as I wanted to check out some other models, and then, of course there is the issue of color. At the end, I stayed with the Cooper S hardtop, in black this time with red stripes down the middle. They are fair and friendly, which I highly value. The service team has been as wonderful over the years.They know people are busy and get you in and out as fast as possible, or give you a loaner if necessary. But even if there is a wait, the excellent, always fresh coffee and the cool interior design make the wait easy. I love their cars but the way they sell and service them, I really appreciate.

Dealership repair group here always does an excellent job of repairing my mini S but forget waiting for any minor repair. I recently scheduled an early morning repair of a leaky air stem valve on one tire and had to wait over 2 hours before it was serviced and I was on my way. Shop was slow b/c of recent snowstorm so it wasn't' workload. Better service management needed here. However the quality of each repair has been excellent when you finally get your car back.

Great experience with the service, highly recommend!