Reviews
I had a great experience. Peter was extremely helpful and...
I had a great experience. Peter was extremely helpful and very supportive throughout the process. I would revisit the dealership again without thinking twice. It was so helpful doing the majority of the process over the phone due to our distance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First-Time MINI Buyer
The process of finding and purchasing our first MINI Cooper was smooth and straightforward. Our salesperson, Yves Badji, is very professional and communicates well. Would work with him again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind feedback and thanks for choosing Passport MINI!
computer update
my experience was excellent, i was contacted by the dealership to bring my 2021 mini in for a manufacturer requested service, made the original appointment by phone which was confirmed by email....i realized i had a conflict for the original date but easily changed the appointment by email...the work was performed in less than the time i expected and my car was returned to me washed and vacuumed
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for entrusting us with the servicing of your vehicle. We appreciate the kind feedback and thank you for choosing Passport MINI.
Carlos in service has served me for a few years. He is a...
Carlos in service has served me for a few years. He is a significant factor in why I choose to return the dealership instead of 3rd party shops.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Want
My partner has purchased 3 MINI’s from Mini of Alexandria in the past so when I pulled the trigger to purchase my Mini it was a no brainer. They entire team was friendly, knowledgeable and pressure free. The entire process from ordering and signing the dotted line was easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again. Congrats on your purchase and thank you for choosing Passport!
My Tech Gomez
I was provided excellent customer service and was updated about my car throughout the whole process. I will always use this dealership for my car.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review! We are happy to hear you received exceptional customer service and great communication from our staff, as that is our goal. We thank you for your loyalty and for being a member of our Passport family!
I’m very satisfied with my buying experience with them a...
I’m very satisfied with my buying experience with them a few months ago, as well as the unbelievably smooth service the car underwent this week. The pick-up service is very helpful; the communication with the team was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
For service they have usually 3 agents so there is little...
For service they have usually 3 agents so there is little wait. I have been a customer for over 10 years and I can't recall they ever being late or having a "surprise". They don't have a problem with getting you a loaner if needed and have a nice wait area with good coffee. This is one of the reasons I got another Mini.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent and efficient service
The online site to make the appointment is easy to use. The service hours and days available were plentiful and the customer service at all levels was commendable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind review, Frank. We are happy to hear you had a great experience, and thank you for your loyalty here at Passport!
Proud owner of Kia Forte Lx
I am very much satisfied with their customer service and buying process. Hope our relationship will remain excellent. . . . . . . . 👍💐😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind review! We look forward to a lifelong partnership here at Passport!