Passport MINI of Alexandria

This was our third purchase from Passport MINI of Alexandria, and would not think of going anywhere else. The staff is informative and helpful every time I have been there.

Awful. Avoid at all costs. I’ve owned three minis and had many relationships with various mini dealerships and this one is the worst. My Mini Countryman blew the clutch and I had it towed there. Completely unprofessional demeanor from the service representative and not even an estimate in writing. I was told bluntly over the phone that they needed almost $1,000 to even finish the diagnostic for the estimate. And if I didn’t make a decision right away then I was going to be charged for holding up a mechanic bay. We had the car towed to another German repair shop right away.

I'm on my third Mini and while truly enjoy the cars, the service at Passport Mini of Alexandria keeps me coming back. J. Cannata, my service rep. knows the cars inside out, gives me real time estimates for the length of any service and works with the technicians to generally get things done early. The process leaves me feeling confident the car's in great shape.

Been going here for since they first opened in up (2009) for service and have bought 2 new Mini's here. Service department is average, finance department is average, sales and management are aloof and unresponsive to issues after they've taken your money.

They told me I had to purchase new tags from the VA DMV even though I was transferring tags. They then didn't register my car with my tags. When they received the new but unwanted tags from the DMV, they never forwarded them to me. They won't fix the DMV problem. They won't refund me the money I paid them in overpayment. Don't use this dealership. They had months to address and fix my issues but did nothing. I never heard from anyone.

Just bought my second Mini! Loved my experience at Passport Alexandria. Painless and professional. This is an excellent dealership for service and repairs. Convenient and Woman-friendly!

Walked into the dealership looking for a used Mini Cooper Countryman, my sales representative VINNIE greeted me with open arms. He was very knowledgeable about the mini’s from start to finish, from used to brand new. This guy really knows his craft I these cars. I walked away with a Mini and love it.

I needed some assistance to connect my phone to my car Bluetooth so I could have access to voice commands for my navigation with Waze. It took a few minutes to get the settings to word. I was very satisfied with the help I received at Mini Alexandria Car Dealership. I also needed some minor adjustment with the plastic guard shield under the front t of my car. I had damaged it when I parked too close to the concrete guard in parking spaces. It was popped back out at the dealership when my car was having a routine service. I didn’t have to pay a buy anything! Thank you to all the staff at Mini Alexandria!

I recently traded in a car for a new Mini and could not have been happier with the service. The facilities are very comfortable, the sales reps very knowledgeable and courteous, and just a very nice experience overall.

My experiences with Passport Mini of Alexandria is long and exceptional. I have purchases 5 Mini Coopers over the years and the service is so above par that I wouldn't consider going with any other dealer/car. I like my Mini's but I love my service team at Passport Mini of Alexandria.