Fresno Lexus

The team at Lexus Fresno Service Department provided attentive customer support and superior service. Service Advisor Erik Mercado facilitated an impressive experience of the utmost quality. His professionalism set the tone of a positive experience. My vehicle needed extensive work and Mr. Mercado carefully reviewed the video of the multipoint inspection while explaining the individual issues, how such impact(s) the vehicle, and patiently addressed ALL of my questions. He and the team mindfully worked with me in prioritizing the repairs. My decision to defer several recommendations was respected and supported. This process was free of any additional stress and I did not feel pressured to pursue every itemized recommendation. My concerns were heard and understood. My vehicle runs beautifully after the service and reminds me of why I choose Lexus and shall continue to do so. I would also like to thank each member of the Team (parts/service team, all techs/mechanics, those who beautifully wash the cars, courtesy shuttle driver, cashier, and all others behind the scenes) recognizing the collective contribution- as Fresno Lexus reflects the standards of quality and excellence of the Lexus division.

Erik is always friendly and keeps me updated on the progress of my car from beginning to completion

THIS PLACE SAVED MY LIFE! DIMETRI AND ERIC A++++++ customer service. We broke down with a major power failure just south of Fresno trying to get back to Modesto from the LA area. We got towed to Fresno Lexus for emergency assistance. We were leaving Disneyland for an anniversary vacation starting the morning off with hotel valet bringing us our Lexus with all the emergency lights on. Hotel staff were not able to jump start my car. A few hours later, AAA showed up and replaced my battery, ran diagnostics and told me it was a completely dead battery and we are good to go. 2 hrs later my power steering goes out while we are 70mph on the freeway. I instantly yell “ITS THE ALTERNATOR!!!!!!NOOOOOOO!!!!!”We were able to safely get off and find a tree to die under while waiting another hour for a tow. At Fresno Lexus they were able to get me into a loaner car so that we could finally get home after this giant debacle of planes trains and automobiles. We spent what felt like 10 minutes total time swapping into the loaner and signing paperwork. That experience is the first easiest thing we dealt with all day. That was a Wednesday. On Friday I drove back there in the loaner to pick up my fully detailed and restored Lexus. They were even able to salvage my completely drained brand new battery to save me just a little bit more. This was one of the worst vacation experiences of our lives that was made perfect by Fresno Lexus. White glove service from beginning to end.

Lexus is the most dependable brand car I’ve ever owned. Great cars and great service! That’s why I will only drive a Lexus.

Very professional and accommodating. I worked with Craig and he was very knowledgeable about the car, took the time to show me what each and every button did.

Jake has been a great service advisor. He is patient, authentic and detail oriented. I appreciate him taking his time explaining the services to me.

Julian helped me pick out the perfect new car at Fresno Lexus! He listened to exactly what I was looking for and took the time to talk through every option they had available. He was patient, attentive and super knowledgeable on the cars, their features, costs. He made a stressful process that I was not particularly looking forward to, easy and enjoyable. Would highly recommend working with him if you’re in the market!

My wife and I looked into Lexus for quite a few years, although the car we first viewed online was sold. Abraham was able to find us a car that met our expectations. He was knowledgeable and had a friendly personality and never made us feel rushed or uncomfortable. The staff was friendly and it made our car buying experience pleasant. We drove away very happy.

Tevin is an awesome guy, he makes you feel welcome and like family and very friendly. Great customer service.

Service team was awesome as always, I wouldn’t want to go anywhere else. Big thanks to Justin and Scotty for always being professional and responsive.