Reviews
The entire process (negotiating, buying, financing,
The entire process (negotiating, buying, financing, getting the car ready) took less than 2 hours. It wasn?t the usual back and forth that we?ve all come to dread with car dealers. This was a quick, to the point, no nonsense purchase. Our sales rep, Gary, was awesome. Our financial specialist, Habib, was great too. They didn?t try to force any add-ons, explained everything so we understood what we were agreeing, and truly made us feel welcome and valued our business. The whole way home, my husband and I talked about how great this experience was and how this made us feel very happy with our purchase. Recommend this place wholeheartedly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
my salesperson, he was very professional, and kind, he
my salesperson, he was very professional, and kind, he answered all my questions about the car and showed me all features.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vicky, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
I have purchased a many cars in my time and I have to say
I have purchased a many cars in my time and I have to say that my experience buying the 911 was exceptional! Victor made the whole process very easy and stress-free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte
We had the best experience buying a vehicle.
We had the best experience buying a vehicle. The salesperson was knowledgeable and helpful throughout the process. The negotiation was painless and we were happy with the price we got. Definitely consider buying from this dealer again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thienkhai, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No haggling or harassment.
No haggling or harassment. Just honest feedback and great customer service. This is my second Lexus. I love these vehicles
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Danielle, thank you for sharing your positive experience! We hope to see you soon!
I definitely recommended Lexus of Serramonte .
I definitely recommended Lexus of Serramonte . They treat you very nice polite and they don’t pressure to buy anything right away. They help you too walk around the
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jose, we are so happy to read such a great review about Lexus of Serramonte! Please don't hesitate to reach out to us if there's anything more we can do!
I purchased a new Lexus UX 2025 on 11/12/2024.
I purchased a new Lexus UX 2025 on 11/12/2024. I worked with Mason Ma in Sales and the buying experience was hassle free. He was patient, knowledgeable and very helpful all through out my research phase to acquisition. I did not feel pushed into buying the car. He set up the connectivity and explained the features in detail. I?ve called him a couple of times when I got home and he was quick to response.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bina, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Serramonte! We can't wait to see you again, have a great day.
The service from the dealer sales rep is friendly and
The service from the dealer sales rep is friendly and knowledgeable for the car information.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are glad we could help! Thank you again for the great review!
All the staffs are really nice and we enjoyed the
All the staffs are really nice and we enjoyed the experience of purchasing from Lexus of Serramonte!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Pengwei, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Mason was very helpful, and patenit and helpful giving
Mason was very helpful, and patenit and helpful giving our range in what we were looking for. It was good service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!