Reviews
I was telling my son who came with me to Serramonte Lexus
I was telling my son who came with me to Serramonte Lexus that the process for getting our Lexus was so smooth, very fast . Specially the attention from Fernando whom we?ve met before when my son was looking for a used car which he did purchase previously. Also the trust he has to let us test drive the cars . Fernando is a very service oriented person . We really appreciate him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beatriz, we are so happy to read such a great review about Lexus of Serramonte! We do hope we can be of assistance in the future. Take care!
Purchased a used 2014 Lexus GX460 from them.
Purchased a used 2014 Lexus GX460 from them. Test drove it and everything was good until 2 days later. Check engine light came on. I trusted their inspection report which I highly regret.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jayjayhua, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (650) 731-3906. We look forward to hearing from you.
Nick is very patient and professional in explaining to me
Nick is very patient and professional in explaining to me how to operate the new car. I would rate him over 100 percent and definitely will refer him to my friends if they want to buy a new Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Mason is very nice and amazing car salesman.
Mason is very nice and amazing car salesman. He provides excellent services and super friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Xiang, we are so happy to read such a great review about Lexus of Serramonte! We can't wait to see you again, have a great day.
Xiang, we are so happy to read such a great review about Lexus of Serramonte! We can't wait to see you again, have a great day.
Roger ,Justin , and Habib were very helpful in choosing
Roger ,Justin , and Habib were very helpful in choosing my Lexus and they’ve spent more than 4 hours patiently explaining the car’s functions. Thank to them for their great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Serramonte! Please don't hesitate to reach out if there's anything additional we can do for you.
People contacted were very personable and helpful.
People contacted were very personable and helpful. The experience was surprisingly less stressful than originally anticipated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Mason Ma was the salesperson who received us.
Mason Ma was the salesperson who received us. He was enthusiastic and patient. He answered all our questions and allowed us to buy a car. We are very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cindy, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte
This is our fourth unit in this dealership, lexus
This is our fourth unit in this dealership, lexus serramonte. As always Eric Weichardt is very helpful and very professional in dealing with us. Very thankful for his services.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Lexus of Serramonte! If you have any further questions, please don't hesitate to reach out!
Force customer to buy extended warranty, in order to buy
Force customer to buy extended warranty, in order to buy at MSRP. When I tried to cancel the optional insurance, they give me the runaround.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, I would like to get some more details about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (650) 731-3906 so we can make your experience a positive one.
I am very satisfied with the service of this store, and I
I am very satisfied with the service of this store, and I am very satisfied with the salesperson Mason who received me, and the manager. I will definitely recommend it to my friends if they need to buy it again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Zhiyong, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!