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Lexus of Serramonte

(1,689 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,689 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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I was telling my son who came with me to Serramonte Lexus

I was telling my son who came with me to Serramonte Lexus that the process for getting our Lexus was so smooth, very fast . Specially the attention from Fernando whom we?ve met before when my son was looking for a used car which he did purchase previously. Also the trust he has to let us test drive the cars . Fernando is a very service oriented person . We really appreciate him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Beatriz, we are so happy to read such a great review about Lexus of Serramonte! We do hope we can be of assistance in the future. Take care!

Purchased a used 2014 Lexus GX460 from them.

Purchased a used 2014 Lexus GX460 from them. Test drove it and everything was good until 2 days later. Check engine light came on. I trusted their inspection report which I highly regret.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Jayjayhua, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (650) 731-3906. We look forward to hearing from you.

Nick is very patient and professional in explaining to me

Nick is very patient and professional in explaining to me how to operate the new car. I would rate him over 100 percent and definitely will refer him to my friends if they want to buy a new Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.

Mason is very nice and amazing car salesman.

Mason is very nice and amazing car salesman. He provides excellent services and super friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Xiang, we are so happy to read such a great review about Lexus of Serramonte! We can't wait to see you again, have a great day.

Dealer response

Xiang, we are so happy to read such a great review about Lexus of Serramonte! We can't wait to see you again, have a great day.

Roger ,Justin , and Habib were very helpful in choosing

Roger ,Justin , and Habib were very helpful in choosing my Lexus and they’ve spent more than 4 hours patiently explaining the car’s functions. Thank to them for their great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Serramonte! Please don't hesitate to reach out if there's anything additional we can do for you.

People contacted were very personable and helpful.

People contacted were very personable and helpful. The experience was surprisingly less stressful than originally anticipated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

Mason Ma was the salesperson who received us.

Mason Ma was the salesperson who received us. He was enthusiastic and patient. He answered all our questions and allowed us to buy a car. We are very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cindy, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte

This is our fourth unit in this dealership, lexus

This is our fourth unit in this dealership, lexus serramonte. As always Eric Weichardt is very helpful and very professional in dealing with us. Very thankful for his services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you so much for your positive comments about Lexus of Serramonte! If you have any further questions, please don't hesitate to reach out!

Force customer to buy extended warranty, in order to buy

Force customer to buy extended warranty, in order to buy at MSRP. When I tried to cancel the optional insurance, they give me the runaround.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, I would like to get some more details about your experience with us. We would like the opportunity to make this up to you. Please contact our manager at (650) 731-3906 so we can make your experience a positive one.

I am very satisfied with the service of this store, and I

I am very satisfied with the service of this store, and I am very satisfied with the salesperson Mason who received me, and the manager. I will definitely recommend it to my friends if they need to buy it again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Zhiyong, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!