Reviews
I never heard back from them regarding a vehicle I was
I never heard back from them regarding a vehicle I was interested in. They also are still charging 20+% MSRP on vehicles.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize if you aren’t satisfied with our pricing. Factors such as parts and labor shortages as well as low supply and high demand have changed the pricing on some models. We are doing our best to accommodate these situations. We’re happy to speak with you regarding a vehicle as well as a price breakdown for full transparency. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
From the day I purchased my very first brand new truck
From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since they have damaged my truck when I have brought it in for service to make up for prior damage they did! They take absolutely ZERO responsibility, have blamed me or been annoyed and treated me poorly because of their own mistakes. One time they even left me stranded at a Shopping center because the workers were too afraid to they’ll their manager that they damaged my truck. I’ve been waiting for months for a replacement part now that they broke on my last visit. Absolutely do not buy a truck here, you will regret it! I’m thinking about selling my truck just so I don’t have to take it there anymore for warranty service. They also dodge calls and do not respond, it’s a very dishonest dealership. Beware!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
These are very serious accusations from our service department and we want them addressed quickly. We cannot identify you by screen name therefore we want to gather more details of the situation so we can further discuss. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
I went to Serramonte Ford because I was given a notice
I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofessional, uncouth and to be quite honest should not be in customer service. Horrible.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize if you had less than a 5 star experience during your service appointment. We’d like to gather more details from you as well as our records so we can find a solution. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.
We took our ford ranger to this dealership for some
We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assembling the original piece back. This happen in November 2021 and I am still waiting for reimbursement. Manager Henry Bueno and Mauricio. Won't answer my calls or emails. So unprofessional
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback. We apologize if you feel there has been some miscommunication with us. We wish to speak with you, at your earliest convenience, please contact our Service Director, Germane Valentin, at 650-763-2400.
Great Experience
Great experience at Serramonte Ford! Jay, our salesman was excellent as well as Robert our finance person. Top quality personal service and I will definitely be referring Serramonte Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us a positive review!
Great service!
Great service! Alfredo and the crew took care of me even when I told them I’d been up all night at a fire! They sped up all the things they could.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review. We're happy Alfredo and others were able to assist you in the buying process and provide you with an efficient and transparent experience. We hope you think of us for future service needs. Congratulations on the vehicle purchase.
Yes I won’t hesitate to recommend Alfredo and everyone at Serramonte Ford!
Great Service, Great people! If it wasn’t my experience I wouldn’t say it!
Excellent dealership
Outstanding service, friendly staff, and excellent communication. Best dealership I have had the pleasure of doing business with in 20 years. They went out of their way to help me on my new car buying experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive feedback!
Thank you Serramonte Ford
Incredible! Timely and clear communication. Efficient financial process. My rep, Mike P., was a pleasure to work with. I would highly recommend this team to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
A great experience overall
Oday Alamour was our salesman and he was great. Very thorough explaining various options on the car, professional and very nice. A very smooth transaction overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Great Job!
Gema Torres was very knowledgeable answered all the questions we had. My wife and I felt comfortable, we didn’t feel like she was pushing us to buy. Gema was very nice, we had a great experience with the whole process. We felt the same of Robert Price Sr. Thank you to you both.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive feedback!