Reviews
Valued my needs most
Cameron was very helpful and great to work with. He helped me find the best car for my needs rather than the one that would get him the highest commission. A really painless and positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
I was totally pleased with the customer service.
I was totally pleased with the customer service. Everything was explained. Would recommend to all
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback, we try our best to provide excellent customer service everyday.
Thank you Mike Stewart!
Michael Stewart was very professional, very helpful and very patient dealing with me. Thank you very much,Michael! I highly recommend Serramonte Ford! He was in touch with me all the time and answered all my questions!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us a positive review!
Very efficient service from beginning to end of vehicle
Very efficient service from beginning to end of vehicle purchase. We ordered the car online, completed the application and signed and picked up our new car all on the same day. Excellent service received from Seth Banko and Eric.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Provided emergency scheduling for our road trip.
Provided emergency scheduling for our road trip. Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be working with a dealer that loves their work.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, Kerry!
Maverick XLT Adventure
Since June 2020 I had been looking for the right Ford to acquire for my needs. In June I stumbled across announcement to produce the FORD MAVERICK HYBRID. It was exactly what I've been looking for and immediately met with Jhay Islip and Sean McLaughlin at Serramonte Ford. I ordered the Maverick XLT June 2020 and took delivery yesterday 2/11/2022. It has been worth the wait... Today I just discovered heated seats and steering wheel are heated. The regenerative breaking system is amazing and is exactly what's needed on the Mt Tamalpias Marin County Hills or San Francisco Hills. The engine/motor is breaking so the vehicle doesn't run away down hills.... Ultimate control on a TRUCK. Of course I had questions during the 8 month wait and Sean and Jhay were promptly available exceeding my expectations. Meeting with Jhay of Serramonte Ford 2/11/2022 was better then I imagined as the Maverick has a lot of features not seen by me previously and he explained everything in easy to comprehend detail. Thank you Jhay, Sean and Serramonte Ford. And Thank you Bill for the X-Plan great to see F Stock recovery.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
New Car shopping
Jay was super helpful during this buying process. He was very personable & helped me understand all the controls of the car before leaving the lot. Could not have asked for a better experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Service
I been going to ford dealership particularly ford serramonte because of Jason /Sebastian who is super excellent with helping me out over and over again 2/4 I got to meet Seth who showed me my new car his very patient , helpful with me answer all the questions that I may have
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive feedback!
Great new car department very helpful sales people like...
Great new car department very helpful sales people like Michael Banko go out of there way to make to whole experience so simple and fast. Michael Banko programmed everything for me so my drive away was magnificent…….
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! We will let our team know how pleased you are!
GREAT GROUP OF PEOPLE VERY FRIENDLY AND HELPFUL. COULDN'T THINK OF A BETTER PLACE BY BUY A CAR...……..
The staff there very friendly and approachable.And the...
The staff there very friendly and approachable.And the show room floor and other area of dealership very clean
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review!