Serramonte Ford

We are glad to hear about your positive experience with Richard in our service department. It is truly rewarding to know that his attentiveness, clear communication, and dedication to keeping customers informed throughout the service process made a meaningful difference for you. We will be sure to share your kind words with him. Thank you for taking the time to recognize his efforts, and we look forward to welcoming you back to Serramonte Ford.

We are disappointed to hear about the concerns raised regarding your recent vehicle purchase experience. We remain committed to providing clear communication, transparency in pricing, and a professional delivery process from start to finish. We value feedback like this as it helps guide ongoing improvements to customer experience and attention to detail. For additional assistance, please contact Matt Shone, General Manager, at 650-763-2400.

Your feedback is invaluable to us, and we are sorry to hear that you feel this way about your recent experience. We understand your frustration, and we want you to know that delivering a trustworthy and respectful experience to every customer is something we take seriously.

Thanks so much for sharing this wonderful feedback, Lupe! It means a great deal to know that Hemma and Alexis A. made such a positive impression during your visit — they truly exemplify the kind of friendly, attentive service we strive to provide every day.

¡Gracias por compartir su maravillosa experiencia con nosotros! Nos alegra mucho saber que Pamela le brindó un excelente servicio al cliente y que cuidó tan bien de usted y de su vehículo. Es muy reconfortante saber que fue más allá al lavar su automóvil y tomarse el tiempo para explicarle paso a paso todo lo que su vehículo necesitaba. Sus amables palabras sobre la dedicación y atención al detalle de Pamela significan mucho para nosotros. Agradecemos a clientes como usted que se toman el tiempo para reconocer un servicio excepcional, y nos complace mucho saber que su experiencia en Serramonte Ford superó sus expectativas.

We appreciate your feedback and understand your concerns regarding your recent experience and the terms of your trade-in. Our team remains committed to providing transparent communication and fair pricing throughout the sales process. We value the opportunity to review your concerns and continue improving the overall customer experience. Please contact Matt Shone, our General Manager, at 650-763-2400

We are thrilled to hear about your positive experience with our pickup and delivery service! We understand that having your vehicle collected and returned to you provides great convenience, even when you don't get to see our service facilities firsthand. Our team works hard to make the entire process seamless for our customers, and we're pleased that this service met your needs. Thank you for choosing Serramonte Ford and for sharing your feedback about this convenient option.

We’re thankful for the kind feedback and are glad to hear the fleet service experience felt supportive and positive. Our team is committed to being approachable, communicative, and easy to work with on every visit. We truly appreciate the continued trust and taking the time to share your experience.

We are honored to hear about your positive experience with our team. Your kind words about our service representatives being friendly, knowledgeable, and efficient truly mean a lot to us.

We’re glad to hear you had a positive experience and that the team was courteous, professional, and helpful throughout your visit. It’s great knowing everything was completed efficiently and your needs were taken care of. We appreciate your feedback and look forward to assisting you again in the future.