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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun 8:30 AM - 8:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 5:30 PM
Sun Closed
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Reviews

1.0
14 lifetime reviews.
  • Great place to buy a F150

    Good, professional people. Information obtained by e-mail prior to a visit to the dealership was accurate and timely. Even thought Serramonte Fo...


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    Good, professional people. Information obtained by e-mail prior to a visit to the dealership was accurate and timely. Even thought Serramonte Ford is 93 miles from my home, I would buy from them again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Transmission problems

    So this is the second time I am having transmission problems with my car. My car has been telling me transmission overheating. I call Friday to te...

    Dealer Response

    Sophia, It is always our mission to have our customers in, out and back on the road in a timely manner and we're sorry that your experience has ...


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    So this is the second time I am having transmission problems with my car. My car has been telling me transmission overheating. I call Friday to tell them this is urgent and I need someone to look my my vehicle. The finance person tells me to bring it in Monday and they won't be able to look at it until Wednesday. I thought what is the point of letting it sit there. So he tells me they have to do a diagnostic to see what the problem is and it will probably take a week or longer. Last time I brought my car in I don't have a car for a month and they couldn't give me a courtesy car because I wasn't 25 which is ridiculous because you do not have to be 25 to purchase a car. So every do not get a Ford Focus se too many transmission problems. I plan on taking my car to a different dealer not turning it in to ford and spending money there.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sophia, It is always our mission to have our customers in, out and back on the road in a timely manner and we're sorry that your experience has been different. Our team would like the opportunity to speak with you so we can address your situation and work with you to make things right. We urge you to contact Customer Relations Manager, Maryanna Dawoud at 650-755-7007. Again we truly apologize for your less than outstanding experiences and we look forward to speaking with you soon!


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  • Service Department

    Brought my vehicle in that is still under warranty because of a cracked radiator hose, which caused the computer to make the vehicle go into "LIMP...

    Dealer Response

    Sherman, Please know that there are parts that are not kept in stock and our team works to get the parts in a timely manner, and we are very sorr...


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    Brought my vehicle in that is still under warranty because of a cracked radiator hose, which caused the computer to make the vehicle go into "LIMP MODE" to protect the vehicle from further damage. Seeing that my vehicle was still under warranty I took it to the closets Ford dealership in my area which was Serramonte Ford. WHAT A HUGE MISTAKE! My car is still sitting there after 11 days and I was informed today that it would be at least another three days before it was repaired, and even that was not guaranteed to be done in that time frame. By the end of this repair at Serramonte Ford it will have been two weeks that they had my vehicle all because of one hose they they don't keep in stock for a Ford vehicle still under warranty. The parts come out of Sacramento,Ca. a two hour drive, and yet I was told the very first day that they inspected my vehicle that the part would be in their shop in a couple of days, that was 11 day's ago. Totally unprofessional shop, and really poor customer service! Totally disappointed, and disgusted with this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sherman, Please know that there are parts that are not kept in stock and our team works to get the parts in a timely manner, and we are very sorry for the delay. We've reached out to you previously in an effort to make this right, and we would like the opportunity to discuss this with you, please contact Maryanna Dawoud at 650-755-7007


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Service & Repair

About Our Dealership

Dealer on Cars.com since April 2005

At Serramonte Ford, you'll get exceptional service and personalized assistance any time you visit our dealership. Whether you're in the market for a fun sports car like the 2014 Mustang, a family SUV like the Explorer, or an ultra-efficient passenger car like the 2014 C-MAX, Focus or Fusion, we offer an extensive selection! WHAT VEHICLE DO YOU WANT TO TEST DRIVE? Ready to experience a new way to test drive a Ford vehicle? Have a Fusion or CMAX delivered to you for a free 30 minute unaccompanied test drive. Visit our website for more details. For your convenience, we now offer SATURDAY SERVICE HOURS from 7:30am-5:30pm.

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