Reviews
Pamela tiene un servicio al cliente excelente muchas gracias Pamela đź‘Ťđź‘Ťđź‘Ťbuen trabajo gracias por lavar mi carro y toda su atenciĂłn Pamela explica todo lo k nesecita el vehĂculo pasĂł por paso
Pamela tiene un servicio al cliente excelente muchas gracias Pamela đź‘Ťđź‘Ťđź‘Ťbuen trabajo gracias por lavar mi carro y toda su atenciĂłn Pamela explica todo lo k nesecita el vehĂculo pasĂł por paso
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The salesman was good but upper management would not budge now there making 5000 profit on my tradein
The salesman was good but upper management would not budge now there making 5000 profit on my tradein
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your feedback and understand your concerns regarding your recent experience and the terms of your trade-in. Our team remains committed to providing transparent communication and fair pricing throughout the sales process. We value the opportunity to review your concerns and continue improving the overall customer experience. Please contact Matt Shone, our General Manager, at 650-763-2400
since my car was picked up and delivered I did not see the service area
since my car was picked up and delivered I did not see the service area
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear about your positive experience with our pickup and delivery service! We understand that having your vehicle collected and returned to you provides great convenience, even when you don't get to see our service facilities firsthand. Our team works hard to make the entire process seamless for our customers, and we're pleased that this service met your needs. Thank you for choosing Serramonte Ford and for sharing your feedback about this convenient option.
This is a review for the fleet service department. Thank you Jared for the excellent service and being a great service advisor to work with. I always appreciate your demeanor and I’m always looking forward to chatting with you!
This is a review for the fleet service department. Thank you Jared for the excellent service and being a great service advisor to work with. I always appreciate your demeanor and I’m always looking forward to chatting with you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re thankful for the kind feedback and are glad to hear the fleet service experience felt supportive and positive. Our team is committed to being approachable, communicative, and easy to work with on every visit. We truly appreciate the continued trust and taking the time to share your experience.
Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars.
Excellent service. The service representatives are friendly knowledgeable and efficient. They all work together well. One of the reasons I continue to buy Fird cars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to hear about your positive experience with our team. Your kind words about our service representatives being friendly, knowledgeable, and efficient truly mean a lot to us.
Their customer service was excellent, they were courteous and professional. Adrian and the finance guy we’re friendly and got the job done.
Their customer service was excellent, they were courteous and professional. Adrian and the finance guy we’re friendly and got the job done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad to hear you had a positive experience and that the team was courteous, professional, and helpful throughout your visit. It’s great knowing everything was completed efficiently and your needs were taken care of. We appreciate your feedback and look forward to assisting you again in the future.
The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service.
The Serramonte Ford Service Team provided stellar service once again. I was blown away by the concierge service that Serramonte Ford provided, I was able to make all my appointments and get workout in. Serramonte Ford’s Service Team coordinated the pickup and drop off to the exact minute as communicated. 10 star service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience. It’s great to hear that the Serramonte Ford Service Team provided such consistent, high-level service and that the concierge pickup and drop-off process worked seamlessly for you. We’re especially glad the coordination and timing made your visit convenient and stress-free while still allowing you to get everything done. Thank you for the 10-star feedback and for choosing us!
I’ve been working with Serramonte Ford for a number of years. They provide fast and friendly service.
I’ve been working with Serramonte Ford for a number of years. They provide fast and friendly service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful for the continued trust and are glad to hear the service has remained fast and friendly over the years. Our team is committed to providing a welcoming, reliable experience at every visit. Thank you for choosing us time and again.
Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great.
Outstanding customer service. Responsiveness was right on. I got frequent updates from the customer service person. His interactions with me were great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful for the positive feedback and glad to hear the experience felt responsive and well communicated throughout. Our team is committed to staying engaged and providing timely updates so every visit feels smooth and supportive. Thank you for taking the time to share your experience.
The team was quick to assist me and very easy to communicate with. I never felt any pressure and feel like a got a fair deal. My sales person Dwyer did and excellent job. Answered all my questions and kept me informed of the process after we had reached an agreement. I mentioned to Dwyer that I wanted to make quick work of this transaction and he did just that. In and out within a few hours! Thank you all!
The team was quick to assist me and very easy to communicate with. I never felt any pressure and feel like a got a fair deal. My sales person Dwyer did and excellent job. Answered all my questions and kept me informed of the process after we had reached an agreement. I mentioned to Dwyer that I wanted to make quick work of this transaction and he did just that. In and out within a few hours! Thank you all!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad to hear the experience felt efficient, comfortable, and well communicated throughout. Our team is committed to being responsive, transparent, and respectful of each guest’s timeline while keeping the process pressure‑free. Thank you for choosing us and for sharing such detailed feedback—we truly appreciate it.