Pohanka Lexus

Today early morning I call for my 100K service, Some one answer the call, I make a appointment, I think his name was Asad Malik . He did not take that long, give me nice loaner car, without asking me.that’s surprise ! price wise very good, some instant discount, same person with very thing is great service, good attitude,Good communication and pleasant to work with this kind of service oriented place.

Nice service of both tech and Customer interaction. Communication with update in a timely manner . Renting car is nice. I am very happy with the service.

Mark Cedeno provided quality service by arranging repairs to my 2003 ES 300, and a loner car on 13 July 2014.

Mr. Malik is an exceptionally knowledgeable and friendly service consultant. He goes the extra mile to explain service requirements and necessities. He has very pleasant manners and disposition.

Got the car back with damage and a almost flat and leaking tire, as well as a broken hood latch that was obviously toyed with after going in to get tires and windshield replaced. Denied anything was thier fault after having to drive back drop the car off again. No one offered to do a walk around the car to discuss the problems, just sent me on my way. Days go by before I get a call to discuss next steps, another week goes by before I get a return call saying the car is ready after finally fixing the flat / slow leak. upon receipt my car key is taped together, the key had been broken into 2 pieces making it almost unusable. Lots of electrical tape later in on my way again. Worst service I've ever gotten hands down.

Service done to my vehicle was excellent. I want to point out Service Consultant Asad Malik for his friendly and accurate diagnosis of my problem. Work was completed on time, price was quote accurately - a pleasant experience. Keep up the good work.

I can't say enough about all the great folks at Pohanka Lexus. I'm on my 8th Lexus and will never buy another car. Mickey Whitehead is the BEST car salesman EVER - service oriented, not pushy, truly cares about the customer. Joe Brown is top notch at the financial wizardry of buying/financing/selling/leasing a car. He and Mickey make it pleasant, smooth, quick, and FUN!!! The guys at the service center are always pleasant, always helpful - from 5 a.m. til 11 p.m. I keep coming back for more and will continue to refer my friends and clients to Pohanka! Mary Beth Eisenhard Long & Foster Realtors

I have never been disappointed with the outstanding work or the excellent customer service at this dealership. Five star in all categories. I am pleased to have this opportunity to rate Pohanka Lexus.

Mark Douglas Cedano is an excellent, attentive and courteous consultant. He paid particular attention to my repair and on his own ordered a replacement lug nut lock when he found the vehicle was missing the peculiar part on his inspection. He followed up promptly by ordering the part and contacted me immediately to complete the repair.

Wonderful experience getting the car serviced yesterday. Estimates for service time were spot on, of course the waiting area is so fantastic it would have been ok to have waited longer. Was treated with respect by agents there, everyone was very friendly.